Customer Success Manager

Description

Who we are

At Droxi, we’re improving the medical world by solving one of healthcare’s biggest headaches—EHR inbox overload. Our AI-powered solution is like the ultimate assistant, taking care of the tedious stuff so healthcare providers can get back to what they love: practicing medicine. We’re working on something that truly makes a difference. If you’re passionate about healthcare and tech, you’ll love what we’re building here.

What You'll Do

As a Medical Customer Success, you'll play a critical role in guiding healthcare providers, like physicians and clinical staff, through their journey with Droxi’s AI-powered solution. You'll focus on creating a seamless onboarding experience, fostering trust, and ensuring they are confident using our technology. This role requires deep familiarity with the healthcare environment, and ideally, experience working as a healthcare professional (NP, PA, RN or similar) for 5+ years.

Key Responsibilities:

• Lead physicians and clinical staff through the onboarding process, offering hands-on support to facilitate smooth adoption of our solution. Be their go-to guide as they explore and integrate our technology into their daily workflow.
• Travel to meet with customers face-to-face across the United States.
• Develop strong, trusting relationships with healthcare providers, demonstrating how Droxi can streamline their tasks, improve patient care, and enhance their daily routines.
• Assist providers with technical challenges, proactively address issues, and help them maximize the solution’s benefits to their practice.
• Provide knowledgeable insights into EHR systems, including a thorough understanding of their benefits and limitations. Familiarity with the Athena system is a strong plus.
• Collect and relay valuable feedback from providers, working with our internal teams to drive continuous product improvement.

Requirements

Who you are

• 5+ years of experience in a clinical setting (NP, PA, RN or similar) with a deep understanding of the healthcare industry and patient workflows.
• Empathy, patience, and excellent communication skills to support and guide healthcare providers.
• Top 1% problem-solving skills with a knack for addressing technical issues in real time.
• Familiarity with EHR systems, ideally including Athena, and a desire to help providers improve their workflow.
• Flexibility to travel to various provider locations across the US as needed and adapt to a dynamic startup environment (travel 25-50%).

Why you will love it here

At Droxi, we're not just building a product; we're on a mission to make a positive impact in the world of healthcare. As a small, dynamic startup, every team member plays a vital role in our success. You’ll be working in an environment where your contributions truly matter, and where your voice is heard. We believe in taking care of our people, and we’re committed to ensuring that everyone is happy and fulfilled in their work. Our hybrid work model offers the flexibility to balance your personal and professional life, while still being connected to a supportive, close-knit team. Plus, you’ll be part of a company that’s dedicated to doing more good than harm, with a focus on improving the lives of healthcare providers and patients alike. If you’re looking for a place where your work has real meaning, and where you’re valued as both a professional and a person, you’ll find it here at Droxi.