Operations Manager – Digital Marketing Agency

This is a remote position.

This is a hands-on leadership role where you’ll rebuild and optimize delivery systems in ClickUp, ensuring consistency across service lines — ads, email, SEO, content, and CRO.

If you thrive on process optimization, love turning chaos into clarity, and can lead both people and systems, this role is for you.

• Report directly to the CEO, translating strategic goals into efficient operational systems.

• Audit, map, and optimize workflows across all departments (ads, email, SEO, content, CRO, strategy).

• Build and maintain ClickUp templates, automations, dashboards, and SOPs.

• Lead continuous improvement initiatives to enhance productivity and delivery speed.

• Identify inefficiencies and implement scalable, system-driven solutions.

• Oversee day-to-day execution of client projects across delivery teams.

• Monitor deadlines, workloads, and dependencies to ensure timely completion.

• Lead weekly delivery reviews and cross-department syncs.

• Track and report operational metrics (capacity, output, delivery times, bottlenecks).

• Act as the bridge between Account Managers and Delivery Teams.

• Establish structured communication channels and ensure inter-team accountability.

• Maintain a calm, solution-focused approach to keep operations aligned.

• Develop ClickUp as the single source of truth for all agency operations.

• Integrate ClickUp with Slack, Google Drive, and Zapier for maximum efficiency.

• Continuously optimize automations to reduce manual work and improve turnaround times.

• Support the CEO in fostering a high-performing, high-clarity operational culture.

• Lead by example — proactive, precise, and positive under pressure.

• Empower teams to communicate better and execute faster.

• Proficiency in Google Workspace (Drive, Sheets, Docs) for process management.

• Experience using Slack, ClickUp, and Zoom for collaboration and reporting.

• Familiarity with automation tools like Zapier or Airtable.

• Strong understanding of creative and performance marketing workflows.

• Experience supporting remote, cross-functional teams.

• Expert-level ClickUp skills (workspace architecture, automations, dashboards, reporting).

• Proven experience in agency operations or project management, ideally in marketing or creative industries.

• Strong grasp of digital marketing delivery cycles (ads, email, SEO, creative, CRO).

• Excellent organizational, communication, and problem-solving skills.

• A bias for action — you don’t wait for direction; you build solutions.

• HMO coverage (available in eligible locations)

• Permanent work-from-home setup

• Immediate hiring