Regional Ambulance Manager

What will your job look like?

The Regional Ambulance Manager is primarily responsible for the direct oversight of ambulance recruiting, provider relationships and satisfaction, network management, and maintenance.  The Regional Ambulance Manager will provide a high level of service to our Ambulance partners every day, ensuring high operational standards and provider satisfaction.  The Regional Ambulance Manager will also provide financial analysis of ambulance transportation costs for the assigned region. 

Location: This is a remote or hybrid role (if located within 40 miles of an MTM office location).

Some travel required within the assigned region.

What you’ll do:

• Full lifecycle recruitment of ambulance vendors throughout assigned region; identify, contract and onboard ambulance vendors
• Lead the retention of and recruitment of the existing network to ensure that networks are comprehensive in geographic coverage
• Negotiate pricing and trip coverage expectations with providers
• Evaluate performance and costs of ambulance providers and hold vendors accountable for a variety of metrics, including, but not limited to on time performance, cost and customer service satisfaction
• Maintain a strong understanding of the client expectations, contract agreements, state/ local/ client ambulance rates and protocols, Medicaid and Medicare fee schedules, and service level expectations
• Work closely with Mobile Integrated Health team to ensure strong ambulance partnerships to provide community paramedicine and in-home services
• Oversight of internal ambulance processes, provider training, and claims resolution
• Drive ambulance cost containment initiatives through innovative recommendations, including but not limited to reviewing and containing average costs per trip, average costs per mile, and other costs related metrics to meet budgeted transportation expenses
• Monitor service levels and trip scheduling to ensure client and contract expectations are met
• Provide ambulance providers with answers, guidance and support for questions or concerns regarding ambulance operations, from initial trip scheduling through reimbursement
• Oversee and ensure consistency of the execution of ambulance policies and procedures
• Monitor and communicate, at least monthly, the overall performance metrics including recruitment activity and progress towards recruitment goals; meeting/ exceeding trip setting goals; provider satisfaction; ensuring metrics are being met and/or initiatives are taken to meet the metrics
• Track and report ambulance and Mobile Integrated Health implementation project progress and deliverables
• Provide support with the client when needed
• Ensure providers are educated and trained in accordance with MTM and contract specific requirements
• Participate in planning, revisions, implementation and execution of updated amendments and/or regulations
• Facilitate town halls, conventions and seminars
• Act as ambulance subject matter expert for the company and stay up to date on industry trends and service expansion opportunities
• Ensure consistency in process and quality, and will monitor to ensure contract standards are met through service levels, provider and client satisfaction, and compliance of protocols and procedures
• Execute on new implementations and client expansions

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D
• Minimum 5+ years previous experience in EMS, Hospital Healthcare, Ambulance Operations, Dispatch Operations, Logistics or Transportation (7+ years preferred)
• Intermediate level of proficiency or above with Microsoft Office applications, including Word, Excel, Outlook and PowerPoint
• Must possess a valid driver’s license

Skills:

• Must be results driven and able to communicate effectively with internal and external clients at all levels
• Ability to prioritize, manage multiple tasks and projects, and meet deadlines
• Strong focus on customers, accountability, teamwork, collaboration and decisiveness
• Excellent customer orientation, interpersonal and communication skills with strong follow through
• Ability to handle a high level of sensitive and confidential matters tactfully and professionally
• Strong organizational skills and ability to manage multiple projects simultaneously
• Ability to work well under pressure within a fast-paced environment
• Strong critical thinking, problem solving and analytical skills
• Must be a team player who thrives in a collaborative work environment
• Must demonstrate a high level of professionalism and customer serv