Senior Program Manager, RRH Programs

Description

REPORTS TO: Director of Housing

SUPERVISES: Program Managers (3), Program Coordinator (1)

STATUS: Exempt, salaried, full-time 

LOCATION: Chicago, Illinois, (currently hybrid remote/in-office schedule)

SALARY RANGE: Senior Program Manager: $60,170-$91,070 (commensurate with experience)

ABOUT ALL CHICAGO:

All Chicago MHH's mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.

All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community's collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non­ profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.

Position Summary:

The Senior Program Manager (SPM), RRH Programs is a key member of the Community Partnership team. All of All Chicago’s work is done in close collaboration with partner agencies, and these relationships are contractually governed through grants, subgrants or contracts. The SPM is primarily responsible for managing these partnership relationships and the related grants, subcontracts, or contracts, and supervising the supporting team. In addition, the Rapid Rehousing programs are implemented in partnership with participating Chicago landlords. The SPM, along with the SPM, Chicago Rents, is responsible for maintaining these relationships through ensuring partner agencies follow prescribed processes and landlords remain in compliance with HUD standards. Thus, the SPM must have excellent relationship, management, and organization skills along with knowledge of budgets, compliance, and monitoring. Additionally, the SPM will be responsible for working on other special projects related to All Chicago’s role as the Collaborative Applicant and lead on the CoC Implementation Structure.

Desired Core Competencies: 

• Coaching: Excellent coaching and mentoring skills that grow, invest in, and motivate staff. 
• Strategy & Planning: Identifies and anticipates needs and creatively and efficiently develops strategies to meet those needs and those of the organization.  Ability to strategically develop a long-term plan for a work area and identify the means and capacity to execute it.
• Team building: Motivates and aligns a team around common goals that align with the organization’s strategic vision. 
• Communication: Communicates clearly and collaboratively through written and verbal methods and with diverse stakeholders. Manages streams of information appropriately and effectively. 
• Strategic Data Analysis: Ability to analyze data and use it to frame decision-making discussions and assist with planning.
• Project Management: Develop short and long-term plans to increase landlord relations, unit acquisition and review the quality assurance and data entry. 
• Improvement: A champion of continuous quality improvement.

Position Responsibilities: 

Program Oversight Responsibilities

• Use an Active Contract Management approach for managing the program, including leading the evaluation, data analysis, continuous improvement, and reporting activities, including to donors and other stakeholders, for employment and income programs.
• Ensure connections between the rapid rehousing programs with other All Chicago and CoC programs. 
• Assist the Program Managers and Director with managing relationships with subcontracted and CoC partners.
• Maintain records and ensure processes are in place to accurately report to funders on a regular basis.
• Work with the Compliance and Monitoring team to manage processes for CoC Program Compliance and performance, which includes overseeing the process for evaluating projects, conducting file reviews, coordinating with the finance department on financial monitoring, reviewing project-level da