Senior IT Engineer (IAM)

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. 

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About the role:

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The IT team at Headway is an essential function at Headway that builds operational efficiency into everything we do, giving our organization the tools needed to achieve our goals of reshaping mental healthcare. In this role, you’ll have the unique opportunity to be the builder and driver of our dedicated, in-house IT Engineering efforts. You will execute projects, both technically and organizationally, to tackle challenges as the company continues to rapidly scale.

You’ll love this role if you want to:

• Design, develop, and standardize the IAM lifecycle and associated workflows for Headway employee accounts. 
• Drive automation and integration excellence by configuring and managing workflows to automate provisioning, de-provisioning, and access changes, eliminating manual effort and ensuring speed and accuracy.
• Strengthen the security foundation by completing and maintaining key IdP integrations of varying levels of complexity with business applications.
• Lead the transition to least-privilege. Actively drive and support the organization-wide Role-Based Access Control (RBAC) initiative, ensuring access is governed by job function and need.
• Maintain documentation for all core applications and processes.
• Address and resolve identity related incidents and escalated service requests.
• Work collaboratively with major stakeholders to establish IAM policies and governance that foster a culture of least-privilege.

You may be a good fit if you:

• An experienced SaaS environment expert with 5+ years in a fast paced, supporting a distributed workforce, specifically focused on Identity & Access Management (Okta experience is strongly preferred).
• Possess subject matter expertise in IAM technologies; you’ve led large scale projects to completion centered on IdP implementation, JML automation, and integrating SaaS applications using APIs, SCIM, and OIDC/SAML protocols.
• You’ve driven organization change by leading or playing a significant role in large scale company access controls deployments that require cross functional collaboration and user impact management.
• You excel at partnering with stakeholders across the business to synthesize and present technical solutions that drive business efficiency.
• You practice methodical project ownership and management with autonomy by consistently planning and executing work with visibility.
• Are a team player who actively seeks and provides feedback with a growth mindset.
• Stay up-to-date on the latest technology and privacy best practices and requirements.

Tools we use:

• Identity and Access Management: Okta, Lumos
• Email and Messaging: Gmail and Slack
• Document Creation and Collaboration: Google Workspace, Confluence
• Credential Management: 1Password
• Ticketing: Jira Service Desk, ZenDesk, Jira Projects
• Project Planning: Jira
• Endpoint Management: JAMF, InTune, ChromeOS, Kolide

The expected base pay range for this position is  $152,150 - $179,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

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