Sales Advisor

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

POSITION SUMMARY:

In accordance with established procedures, policies and available tools, the successful candidate is responsible for handling outbound and
inbound calls as well as email communications for specific MDU, Home Builder and Network Expansion opportunities. The mandate is to
maximize all sales opportunities and ensure an optimal level of quality customer service. The expectation of this position is that the Sales
Advisor is highly driven and consistently working to achieve and exceed targets. This person thrives in a competitive environment and is
determined to be a top performer, who is comfortable taking on challenges, is resilient and can overcome rejection in pursuing sales
opportunities.

KEY RESPONSIBILITIES

• Completes outbound calls to sales leads with a goal of acquiring new sales, cross-selling/upselling existing customers
  and proactively following up with prospects.

• Responsible for the daily management and accuracy of

individual sales funnel.

• Answers inbound sales inquiries for Residential products and offers customized solutions while meeting and/or exceeding
  departmental quality, sales targets, and KPIs i.e. Booked Target,
  RPC, PSU close rate, etc.

• Promotes and up-sells products and services with each

customer contact and schedules and input order requests.

• Highlights the features and benefits of our HSI, Telephony, CATV and Professional Services products and confidently
  handles competitive issues with an approach that will incite
  customers to choose Cogeco as their exclusive service
  provider.

• Maximizes leads provided through various channels (MDU,

Home Builder, Network Expansion sales referrals, etc.) to
achieve sales results and assigned targets.

• Responsible for the seamless handoff off sales leads to support

teams and partners in situations that require F2F interaction for
closing.

• Drive individual sales opportunities from qualification to close

won stage utilizing available tools to track upgrades, cross-sells
and new customer acquisition.

• Makes all required efforts to retain customers that express their

intent to cancel their subscription or downgrade their services.

• Responsible for accurate data input using prescribed

applications and processes for all customers’ add, move, and
change requests.

• Assists with other departmental requests as required and

performs special projects as assigned.

• To support Cogeco’s ultimate goal of providing excellent service

to current and potential customers. The incumbent must be
constantly attentive and responsive to both external and
internal customers’ needs and assist in the resolution of any
issues or concerns in a timely and professional manner while
ensuring that the solution meets the customer’s needs.

• As part of their work, employees must take all necessary

measures to ensure their own health and safety, and that of
their co-workers and the public in general. They must use
available personal protective equipment at all times, and
comply with all Health & Safety instructions, guidelines, policies
and procedures issued by the Company.

ESSENTIAL QUALIFICATIONS

ACADEMIC TRAINING

● College Diploma or combination of equivalent education
and experience required.

WORK EXPERIENCE

● 3 years previous experience in a sales focused contact
center environment
● Proven customer service skills, superior first call resolution
skills.
● Performance at a high standard and consistently meets all
KPI expectations

SPECIFIC COMPETENCIES

● Strong communication skills (written and verbal). Bilingualism (E/F) is an asset.
● Strong ability to quickly grab customer attention and overcome objections.
● Demonstrated interpersonal skills with a winning customer service attitude and professional phone and digital communication etiquette.
● Ability to analyze and interpret data within spreadsheets.
● Detail-oriented with the ability to analyze and troubleshoot customer issues.
● Self-motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.
● Open