Sales Development Operations Associate

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

Job Overview

We are seeking a dynamic and results-driven Sales Development Operations Associate to drive the effectiveness and growth of our sales development team. This role will focus on building and executing enablement programs that empower sales development representatives with the right tools, training, and processes to accelerate pipeline generation and revenue growth.

Key Responsibilities

• Develop and execute sales development enablement strategies to enhance SDR performance and pipeline generation
• Design and implement training programs, onboarding processes, and continuous learning initiatives for new and existing SDRs
• Collaborate with sales leadership, marketing, and product teams to ensure SDRs have the right messaging, content, and outreach strategies
• Own the development and delivery of sales development playbooks, call scripts, objection handling techniques, and competitive intelligence materials
• Evaluate and implement tools and automation solutions to streamline SDR workflows and increase efficiency
• Work closely with sales managers to identify knowledge gaps and tailor training programs accordingly
• Track and analyze SDR performance metrics to measure the effectiveness of enablement programs and optimize outreach strategies
• Oversee lead generation strategies, pipeline management, and SDR activity reporting
• Optimize outbound and inbound prospecting processes to improve conversion rates and accelerate sales cycles
• Stay up-to-date with industry trends and best practices in sales development, coaching, and enablement
• Collaborate cross-functionally to improve lead routing, territory assignments, and campaign execution processes
• Maintain and optimize sales engagement tools (e.g., Outreach, Gong), ensuring campaigns, sequences, and templates are up to date and effective

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, or a related field
• 2-3 years of experience in sales development, sales enablement, or a related role
• Strong understanding of SDR methodologies, outreach strategies, and best practices
• Experience working with CRM systems (Salesforce, HubSpot, etc.) and sales engagement tools (Outreach, SalesLoft, Gong, etc.)
• Excellent communication, presentation, and coaching skills
• Strong project management and organizational abilities
• Ability to collaborate cross-functionally and influence stakeholders at all levels
• Data-driven mindset with experience in analyzing SDR performance metrics and optimizing sales development strategies

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on