Assistant Community Manager

Assistant Community Manager

Winston Commons- Pontiac, MI

DUTIES/RESPONSIBILITIES

• Interact positively at all times with residents and the public to enhance the community image and ensure superior resident retention.
• Maintain confidentiality at all times related to prospect or resident information.
• Lease apartments: this includes taking telephone inquiries, greeting prospects, showing apartments, taking applications and deposits, verifying income and credit information, following up with all prospects, and ensuring that leases and annual certifications are renewed on a timely basis.
• Maintain the community's curb appeal, ensuring it always remains welcoming and attractive.
• Maintain secure handling of rents and all monies on site, daily deposits and record keeping.
• Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attending proceedings in court as needed.
• Properly screen and score rental applicants, control of delinquency and prompt processing of bad debt files to collections.
• Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Administration of the community’s operating budget, including the control of monthly expenses using a budget control log, where applicable.

• Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and re-certification, and forward to Compliance for approval.
• Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments. Ensure each resident file complies with any and all lender and investor commitments.
• Track scheduled unit inspections via unit inspection log and make sure preventative maintenance is completed.
• Sign-off vacant units as market-ready and provide feedback/work orders needed to maintain company standards.
• Inspect (walk) the property daily, and schedule capital improvements and repairs. This includes collecting three bids based on common specs and forwarding to the Regional Manager for approval.
• Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.
• Review capital maintenance recommendations, and forward to the Regional Manager for approval.
• Maintain a constant awareness of neighborhood market conditions.
• Ensure all residents conduct themselves per the terms of the lease and rules/regulations.
• Develop and implement positive resident relations programs for the property.
• Participate in company-sponsored continuing education and training seminars.
• Timely reporting of any worker’s compensation work-related injuries to People Operations, Regional Manager, and Incident Reporting.
• Timely reporting of any property loss or liability-related issues for staff members, residents, and/or guests.
• Read and be familiar with policies and procedures.
• Train all staff as needed.
• Respond to e-mails promptly.
• Take required and assigned training courses in a timely manner.
• Dependable and able to report to work according to schedule and on time.