Field Service Technician - Retail Systems

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For our location in Joppa, MD we are looking for


Field Service Technician - Retail Systems


Reference code: 18536

Your tasks

• Providing on-site repairs, installations, off-site remote troubleshooting
• Providing preventative maintenance of equipment
• Listen to customer concerns and communicate all job -related topics in an efficient and comprehensive manner
• Set up and troubleshoot both wired and wireless network connected devices
• Traveling to multiple locations (up to 3 hours one way) and able to work flexible work hours including on-call on weekends and holidays on a rotational basis. (typically home every night)
• Intermittently lifting 60-80lb equipment, and working in unusual climates
• Responsible for maintaining a personal parts stock
• Annual inventory counts must be within -5% discrepancy
• Accurate and consistent logging in ADP and SIS
• Closing out work order tickets on time with descriptive details
• Timely expense reporting
• Responsible for proper upkeep and maintenance of provided company service vehicle(s)
• Responsible for keeping the spare parts in new/sellable condition and safe packaging
• Responsible for the proper upkeep of company issued equipment including tools, equipment, phone, laptop, and so forth

Your profile

• Customer focused, self-motivated, and detail oriented
• Must possess mechanical aptitude
• Problem-solving skills to include both analytical and creative thinking
• Associates degree or equivalent from two-year technical school or college
• Experience in repair and installation of PC based devices or processor-controlled equipment
• Good analytical skills for troubleshooting and diagnostics
• Familiar with TCP/IP based connections and other system bus protocols
• Valid driver’s license and clean driving record required
• Able to pass a criminal background check, and pre-employment drug screen

Benefits

• Competitive salary from $50,000/yearly
• Uniforms, tools, and company van provided
• On call stipend and food per diem if dispatched overnight
• Health Insurance (medical, dental, vision) effective at 30 days
• 401K eligibility after 60 days up to 3.5% company match
• Paid vacation and PTO
• Short/Long Term Disability
• Life Insurance
• Flex Spending and Health Savings Accounts
• Referral bonus program
• Employee assistance programs
• Paid training