Retail Account Manager

About Auror

At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $150 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand, we’re working with some of the best and largest retailers in the world across Australasia, North America, and the UK.

Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about reducing crime and building safer communities, for everyone, then we want you on our team.

The Role

The Retail Account Manager will play a key role within Auror’s North American team, embedding our partnership approach with retailers and leveraging our enterprise SaaS solutions. This role is ideal for someone who excels at relationship building, seeks variety, and has a strong background in SaaS commercial sales. You will be seen as a thought leader and trusted advisor for both our customers and the industry alike.

Reporting to our Director of Retail Partnerships, you will collaborate closely with our Sales and Customer Success teams to ensure seamless transitions from Sales and robust support across all levels of the organization.

Key Responsibilities

Nurturing and Growing Existing Relationships

• Client Management: Engage with senior executives and Asset Protection/Loss Prevention leaders at high-profile retail clients to drive adoption of Auror's enterprise SaaS solutions aimed at reducing crime and increasing store safety.
• Strategic Advising: Act as a strategic advisor, suggesting innovative solutions and ideas to enhance the value derived from our partnerships.
• Proactive Engagement: Identify opportunities for Auror to become central to our retailers' LP ecosystems, proposing forward-thinking strategies and technologies.
• Sales Growth: Leverage your commercial sales experience to identify upsell and cross-sell opportunities, driving revenue growth within existing accounts.
• Contract Negotiations: Lead contract renewal negotiations, ensuring terms are favorable and aligned with business objectives.
• Customer Relationship Building: Quickly get up to speed with key customers, forging strong relationships with senior executives and LP leaders.
• Performance Reviews: Deliver quarterly business review packs, showcasing results and providing updates on ongoing projects.
• Collaboration: Work with the Customer Success Team to meet engagement plans and targets.

Supporting the LP Industry

• Event Participation: Actively participate in and facilitate industry events, and collaborate with our Writer to develop thought leadership content.

This role reports to Alaina Kring - Director Retail Partnerships, North America

Requirements

As one of our Retail Account Managers, you will have the following skills:

• Experience: 5+ years in roles such as Management Consultant, Strategic Account Manager, or similar, with significant exposure to enterprise SaaS solutions and commercial sales.
• Sales Acumen: Proven track record in SaaS commercial sales, including managing complex sales cycles, identifying upsell/cross-sell opportunities, and closing deals.
• Problem-Solving: Proven ability to identify and solve business problems for customers.
• Industry Knowledge: Deep understanding of the enterprise SaaS sales process and willingness to learn the Retail Loss Prevention space  
• Communication Skills: Excellent communication and interpersonal skills, with an aptitude for building strong relationships at all stakeholder levels, including executives and senior management in large organizations.
• Analytical Skills: Strong analytical capabilities to build and execute data-driven strategies for key accounts.
• Adaptability: Comfortable with ambiguity and dynamic work environments, able to adapt to changing priorities and pace.

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

With diversity and inclusion at the forefront of Aurors guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability,