Senior Client Partner Healthcare PBM

Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption.  Backed by Bain Capital private equity and Orogen Group, and growing at nearly 60% YoY since its inception, Brillio is one of the fastest growing digital technology service providers.  We help clients harness the transformative potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility.  Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance.With delivery locations across the United States, Romania, Canada, Mexico, and India, our growing global workforce of over 5500 Brillians blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients.  Brillio was awarded ‘Great Place To Work’ in 2021 and 2022.  Learn more www.Brillio.com. 
The role:The Client Partner – Healthcare (Payers & PBMs) will be responsible for developing and growing Brillio’s relationships within key payer and PBM accounts. This role requires a strategic thinker and a hands-on sales leader with deep knowledge of payer business models, PBM workflows, and digital healthcare transformation.

Responsibilities

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1. Business Development & Sales Execution
• Own and drive revenue growth for Brillio’s healthcare services within payer and PBM organizations.
• Identify and convert new business opportunities across digital transformation, AI, cloud, automation, data & analytics, and cybersecurity.
• Develop and execute a strategic account plan, focusing on high-growth areas like:
• Call center automation & digital twins
• AI/ML-driven claims & prior authorization automation
• Interoperability & data exchange solutions (CMS mandates, FHIR, TEFCA)
• IT Managed Services, DevOps, and cloud transformation
• Healthcare analytics and member experience solutions
• Large Deal Structuring & Global Delivery Strategy:
• Lead and structure multi-million-dollar outsourcing and transformation deals spanning US onshore, nearshore, and India offshore models.
• Define hybrid onshore-offshore engagement models for cost optimization while maintaining high service quality.
• Leverage Brillio’s India-based COEs for automation, AI, data engineering, and platform modernization to deliver value-driven cost structures.
• Work with pricing teams to create compelling deal constructs (e.g., fixed-price, T&M, outcome-based models).
• Drive contract negotiations, MSAs, SOWs, and procurement approvals for large engagements.
• Partner with Brillio’s Healthcare Leadership and delivery teams to craft compelling proposals and win new business.
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• 2. Relationship Management & Growth Strategy
• Build and nurture C-level & VP-level relationships across IT, digital, business, and procurement teams at major payers and PBMs.
• Work closely with key stakeholders across commercial, Medicare Advantage, and Medicaid business units.
• Expand Brillio’s footprint by cross-selling and upselling digital solutions.
• Develop executive-level presentations and thought leadership for CXOs and industry events.

3. Client Engagement & Delivery Governance
• Act as the executive sponsor for Brillio’s engagements, ensuring high client satisfaction and project success.
• Work closely with delivery teams and healthcare SMEs to ensure projects align with client goals.
• Monitor project KPIs, SLAs, and overall account health, driving renewals and long-term growth.
• Ensure seamless coordination between US-based client teams and India-based delivery teams to optimize execution and cost structures.
• 4. Competitive Intelligence & Market Insights
• Stay ahead of industry trends, payer business models, and regulatory shifts impacting the healthcare sector.
• Identify new market trends like value-based care, AI-powered claims adjudication, and member engagement to position Brillio as a strategic partner.

Qualifications