Senior Solution Advisor, Commerce Cloud - Northeast

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

As a Senior Commerce Solutions Advisor, you will be responsible for providing expert guidance and consultation on enterprise software solutions and services, specifically within the commerce domain and a willingness to stretch across the CX portfolio in telling the full Customer Journey. You will play a crucial role in understanding the unique needs of customers, aligning those needs with SAP's offerings, and offering strategic recommendations for implementing suitable solutions to address specific business challenges and opportunities. This role involves close collaboration with customers to analyze their existing processes and systems and to develop tailored solutions that support their business objectives within the commerce ecosystem.

 

RESPONSIBILITIES 

• Showcase expertise as a subject matter advisor in the commerce industry to prospective customers and be an expert in SAP Commerce Cloud and associated CX AI solutions for Commerce. 
• Contribute to sales and marketing events, both on-site and remote, such as NRF and SAP-run marketing events. 
• Provide support for analyst discussions and presentations in the commerce domain. 
• Partner with sales, customer success, and business development teams to comprehend customer-specific commerce requirements. 
• Support RFx programs with prospects and customers 
• Design and architect solutions aligned with customer requirements within the commerce ecosystem, encompassing order management systems, CRM systems, customer data systems, and marketing systems. 
• Offer Solutions Advisory support by delivering digital assets, out-of-the box or customized demonstrations tailored to the customer's commerce environment. 
• Act as a liaison between sales and product engineering teams to convey feedback on product enhancements, feature requests, and market requirements within the commerce space. 
• Provide post-sales support for the adoption and utilization of solutions through detailed hand-offs, business reviews, product updates, and solution clarifications. 
• Stay current on commerce technologies, industry trends, and competitive landscape to ensure the relevancy and competitiveness of offered solutions. 
• Support internal teams and alliance partners, and lead thought leadership projects to enhance team processes and products. 
• Develop and promote innovative solutions for the team, customers, and prospects. 
• Be a mentor and a coach.

 

EXPERIENCE 

• Minimum of 3-5 years of experience working with enterprise commerce customers in Direct to Consumer, Retail, and B2B as a Presales Engineer/Consultant or Solution Architect. 
• Working knowledge of Cloud, Hosted Services, SaaS/PaaS models, cloud-based networks. 
• Experience in headless/composable, SEO, POS, order management, omni-channel solutions, and understanding the relationship of commerce to other solutions in the eco-system. 
• Demonstrated ability to present to business and technical C-suite decision-makers. 
• Technical architecture, integration, and security expertise would be advantageous. 
• Proven capability to manage virtual as well as in-person customer meetings. 

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure