General Manager

General Manager

General Manager is responsible for managing operations and maximizing financial value of a diverse, multi-site residential apartment portfolio which may consist of a combination of both market-rate and affordable communities.  An associate in this position will be assigned by the VP to manage different properties in a region or regions, typically for a short to medium term assignment, though long term assignments are possible.  These assignments may be to work in the absence of the regularly assigned manager or to work at a troubled property.  The duties include achieving the financial and operational goals of the owner’s, the company, and of the region.  The General Manager leads on-site staff to ensure a sufficient flow of revenue by maintaining a high percentage of apartment unit occupancy, adherence to property standards (to include unit turns and routine maintenance, grounds at a functional and high aesthetic level), Owner and resident satisfaction and controlling expenses.

Essential Duties and Responsibilities:

• Provide day-to-day and ongoing supervision, management, and leadership of a team of employees, one or more of who may be a supervisor with subordinate staff.  Management responsibilities will include recruiting, engagement, performance management, coaching and counseling, workplace conflict resolution, compensation administration, enforcement of workplace and company policies and rules, etc.
• Operational Oversight, Financial Management, Leadership & Team Management, Strategic Planning & Growth, Customer & Client Relations, Compliance & Risk Management, Communication and Reporting.
• Review monthly financial reports, assist on-site managers with preparing the required owner reports, and attend asset management meetings
• Answer questions from owners, government agencies, financial institutions, auditors, accounting, staff, etc.
• Supervises all on-site staff, including hiring, training, supervision, and corrective measures.  Determines productivity standards of each staff member and tracks individual performance by monitoring common standards.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc. Regularly evaluates market conditions and comparable properties.
• Prepares and implements annual budget in coordination with owners and asset managers. Monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget.
• Physically walks and inspects the interior and exterior of every community within his/her portfolio on a monthly basis. Makes recommendations for physical repairs and/or replacements.
• Maintains a positive customer service attitude. Attends to resident concerns on an as-needed basis. 
• Reviews leases, rules, and regulations, contracts, licenses
• Reviews rent schedules, personnel files, and resident files
• Reviews Delinquency Report, bank deposits, equipment inventory, inspections, etc.  
• Meets with staff individually and in group meetings to communicate information and company news, to ensure that directives and goals are mutually understood, and to receive feedback and discussion 
• Assures that associates follow company policies and safety rules; complies with company policies for reporting incidents.
• Enforces safety standards and training for staff. 
• Follows up as needed on all aspects of property management
• Negotiates contracts but not signing. 
• Prepare for regulatory agency inspections
• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Manage and oversee assigned communities in the most efficient and profitable manner possible give