Sr. Banking Services Specialist

Position Title

Sr. Banking Services Specialist

Location

Hicksville, NY 11801

Job Summary

A Banking Services Specialist Senior works with the Banking Services Supervisor and Manager. The Banking Services Specialist Senior is an immediate support for the Banking Services Specialists. The Banking Services Specialist Senior is responsible for reviewing reports, processing and resolving all Banking Services Department functions. Researches and resolves issues, which requires knowledge regarding all Banking Services functions, including but not limited to; Safe Deposit, Dormant Account Activation Review, Abandoned Property, Return Mail and Retiree Benefit Accounts in conjunction with Human Resources where applicable. Responsible for training staff. Interacts with branch personnel regarding all Banking Services transactions on the bank’s host systems, as related to department-specific tasks and escalated items requiring resolution. Regulatory and AP knowledge is preferred for CIP, OFAC, W-8, Escheat standards. Other functions include system testing, along with various control monitoring and reviews.

Pay Range $21.09 - $26.89 - $32.70

Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities:

• Maintains knowledge to perform all general transaction functions of a Banking Services Processor, including file maintenance responsibilities as necessary.(15% of time) Monitors account information in DNA (BI) and/or Nautilus to create Abandoned Property reports to review accounts for the annual escheat process to the states. Uses the DP_UNCLM Process for Abandoned Property Review.  Reviews data for unclaimed property due diligence letters and reporting to various states. Works with vendor to secure bank remains in compliance with all individual state laws.

• Oversee all training of the Bank Services Specialists.

• Completes all applicable Banking Services internal logs for Mail Received, Dormant Account Activation Reports, and all other logs associated with the department as needed.

• Reviews data gathered from host systems including NAUTILUS, SALESFORCE and DNA in order to report information regarding Safe Deposit processing functions; ie: comparison of physical box content with historical records of amounts due before “drilling” boxes, etc.

• Accesses Nautilus, or Microfiche/Microfilm and/or any other bank-related research program(s) to retrieve historical documentation in order to respond to customer service issues which have been escalated by processors for resolution.

• Responsible for compilation and review of historical bank account documentation, including review of department specific general ledger proofs, statements, trial balances, 1099 data, etc. Assist in Reconciling all General Ledgers for Banking Services as assigned by Department Management including but not limited to Safe Deposit, and Abandoned Property. Assist with the End of Month Review and preparation for accounting and Senior Management

• Responsible for reviewing Banking Services unit staff reports of all transaction detail and additional workflow output including customer service call response, page counts, etc, for management review and reporting when requested by Banking Services Management.

• Reviews all Activated Dormant Accounts, per daily reports given by the Banking Services Supervisor.  Compares reports to activation forms scanned by branches, back office departments, DNA transactions and Salesforce.

• Works in conjunction with management on unclaimed funds reclamations that have been sent to the state in error, or where customers request the Bank to act on their behalf.

• Responsible for compiling and completing the department metrics to submit to SR. Management.

• Traffic the daily work to the Banking Services Specialists.

• Department Lead for all DNA Release Testing. Responsible for the completion of all User Acceptance host system testing due to DNA upgrades, open projects including system conversions as assigned by Department Management.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent

• Minimum experience required: 4+ Years of banking experience including general banking, telle