Direct Accounts Collaboration, Sr. Manager

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Hybrid role - 3 days on site.

The Team and Role:

We are passionate about bringing the Logitech experience to people anywhere in Europe and want to be the most reliable and trustworthy Customer Supply Chain Partner Logitech and Customers have ever experienced. Therefore we are looking for a talented and experienced Customer Collaboration Manager that will bring passion into the role and push boundaries to translate customer experience and growth ambitious into distribution and supply chain solutions to provide world-class service.

The Customer Collaboration Sr. Manager will report to the Head of Customer Supply Chain Europe, leading the Customer Collaboration team in a hands-on position that will be the Logitech supply chain operations interface to Europe Top Direct Accounts.  This role is critical in providing leadership across Sales, Planning, Replenishment, Order Management, and the Customer to forecast and execute aligned revenue plans and support customers’ product and service level requirements.

Will be leading and driving collaborative processes with Region Commercial Organization and Strategic Partnership for the Top Accounts to actively manage customer expectations of in-stock inventory, on shelf availability, service levels and promotional activities, communicate customer needs and requirements to supply chain partners to facilitate inventory planning and deployment.   

Will lead a team directly on participating in formulating and implementing distribution and logistics strategies, supply chain processes and systems, and order planning and execution at strategic level, to ensure the right products are supplied into markets at the right time.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:

• Collaborate with direct strategic accounts to achieve service level, on shelf availability, confirmation rate, inventory turns, while managing cost, revenue and direct customer sales goals 

• Enable growth on Gross Revenue and Direct Customer Sales for the business

• Manage customer expectations to a senior level

• Organize business reviews and review progress to joint business plans 

• Translate voice of the customer into Logitech business requirements and work upstream to resolve

• Develop and deliver team & customer strategy aligned with business leaders 

• Active partnerships with external stakeholders such as distribution and the outsourced logistics partners, and internal business partners like Sales & Operations Execution, Demand Planning, Sales and Marketing, and Finance focusing on customer centricity. 

• Lead and drive compelling Collaborative Planning & Forecasting conversations and processes with Partners

• Review supply (Forecast and Event logs) and demand (customer orders) situations and resolve gaps proactively. This also includes developing a forward-looking insight in projecting upcoming orders based on Sell-Through (ST) and channel inventory information and market knowledge. 

• Management & delivery of relevant internal & external KPI's, developing and actively publishing reports on sales and operation performances such as in-stock, on-time in-full (OTIF), Fill Rate, OSA, order cycle time, order linearity, aging and excess inventory in DC, and channel inventory. 

• Effective Event & Channel Management analysis and resolution

• Tactically develop and support cost savings initiatives to drive continuous improvement of key supply chain metrics - cost, service, and inventory cycle time. 

• Identify gaps in processes and implement sustainable solutions

• Propose/ Lead / Participate in Logitech (Global) projects

• Provide Team Leadership & Coaching, developing individuals and helping them on career development plans