Product Strategy and Operations Lead

About UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!

About the RoleCanary is a leader in providing innovative technology solutions for the hospitality industry. Our suite of products empowers hotels to streamline operations, enhance the guest experience, and drive staff satisfaction. From digital tipping to advanced payment solutions, Canary’s cutting-edge platform helps hotels modernize and deliver exceptional service. With a strong commitment to quality and industry expertise, we have become the trusted partner for hotels worldwide, setting the standard for seamless and impactful hospitality technology.
As the Product Strategy & Operations Lead, you will play a pivotal role in shaping the future of hospitality technology. This is not a typical product leadership role—it is a highly visible, high-impact position that spans Canary’s entire product portfolio. You will mentor a team and serve as the driving force behind product strategy, operational excellence, and cross-functional alignment.
This role is uniquely positioned at the intersection of strategy and execution, offering the opportunity to influence the company’s growth trajectory while making a tangible, hands-on impact. You’ll have the chance to directly shape how our products evolve to meet the changing needs of the hospitality industry. If you’re looking for a dynamic leadership role where no two days are the same, this is the perfect opportunity.

Responsibilities

• Optimize and scale operational processes to support the deployment, adoption, and ongoing success of all Canary products
• Identify and eliminate bottlenecks to ensure products deliver exceptional value to customers
• Continuously improve operational efficiency to support scalable growth and a consistent customer experience
• Ensure that operational systems are set up to meet the unique needs of a rapidly growing business and dynamic industry
• Mentor a team, fostering a culture of collaboration, accountability, and innovation
• Act as a unifying force across product, marketing, sales, and customer success teams, ensuring alignment on goals and priorities
• Support product managers by operationalizing strategies, streamlining execution, and managing cross-functional initiatives
• Gather and synthesize feedback from customers and internal stakeholders to inform future product strategies and improve operational outcomes
• Translate Canary’s product vision into actionable plans and ensure smooth execution across all stages, from launch to optimization
• Partner with product managers to operationalize strategic goals, ensuring the right resources, processes, and timelines are in place to drive success
• Serve as a champion of execution, bridging the gap between big-picture thinking and on-the-ground implementation
• Act as a translator of strategy into actionable operational plans that drive measurable results
• Contribute to Canary’s thought leadership by staying ahead of industry trends and helping to position Canary as a leader in hospitality technology
• Define, measure, and refine key performance indicators (KPIs) to track the operational health and success of Canary’s product portfolio
• Leverage analytics to inform decision-making, improve operational efficiency, and identify opportunities for product and process enhancements
• Provide actionable insights to leadership, helping shape priorities and resource allocation

Qualifications

• Bachelor’s degree in Business, Product Management, Computer Science, or a related field; an MBA or advanced degree is preferred but not required
• Proven leadership experience, including managing and developing teams in a product strategy, product management, or operations capacity
• 5+ years of experience in product management, strategy, or operations within the software or technology industry and ideally with a focus on B2B SaaS products
• Strong analytical and problem-solving skills, with the ability to leverage data to drive decisions
• Excel