Marketplace Manager (Hybrid-Partially Remote)

Company Description

As part of SIGNA Sports United, in our US Tennis businesses, we value innovation and believe that the strength of our business is our people. We value integrity and honest communication, which are guiding principles in managing our business. It is our passion to build champions on and off the court. We channel our passion for the sport we live every single day to deliver exceptional results and push the boundaries of what it means to be a tennis retailer. As part of our team, you will discover that the pursuit of excellence is truly rewarding.

At Tennis Express, we know tennis. From our far-reaching internet retail business to the brick-and-mortar store in Houston, we thrive on delivering our customer's cutting-edge clothing and equipment to help them on their tennis journey. Tennis is known as " the sport of a lifetime" and is inclusive of players worldwide. Tennis is truly a community without borders, and we feel the same about Tennis Express. We have over 140 passionate employees from all different walks of life working to make sure every customer experience is outstanding. Our employees strive to deliver on our mission statement to inspire and nurture the inner champion – by delivering the best customer experience and providing innovative game improvement gear – one player at a time.

Job Description

We are seeking a Marketplace Manager to join our Tennis Express team in Houston, TX.  The Marketplace Manager will report to our Merchandising Operations Director. This role will be responsible for managing our third-party online marketplaces, such as Amazon, eBay, Walmart, Facebook, Target, etc.  We are looking for a self-starter that has a passion for retail and ecommerce and for serving our customers.

This is a hybrid (partially remote) position which means that the individual will have a flexible in-office and work from home arrangement. 

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

• Help define and execute the strategy for ongoing rapid and profitable growth across Marketplace sales channel
• Lead the internal Marketplace team and manage the day-to-day relationship with our content management tool (familiarity with Channel Advisor a plus)
• Manage all aspects of the Marketplace channels including forecasting and reporting, listing / keyword / creative / store optimization, campaign / keyword analysis, inventory planning, brand registry, reviews, performance metrics, agency performance, CX, etc.
• Conduct high quality analysis to develop accurate forecasts, identify issue root causes, identify performance growth and additional platform opportunities
• Develop plans for key sales periods including Prime Day
• Help oversee and coordinate FBA inventory planning and shipments working in collaboration with the Operations team
• Monitor account health, performance, and resolve issues that may arise including order fulfillment and customer service
• Keep up to date with seller best practices, tools, technologies, and proactively generate ideas on how to improve performance
• Work closely with Customer Service to ensure all account needs are met
• Oversee monitoring of customer user generated content (reviews, Q&As) and facilitate response working with the brands and the Customer Service Center

Qualifications

• Bachelor’s degree in business or related field, or equivalent experience
• 3+ years of experience managing online marketplace retail operations, best practices, and guidelines (Amazon, Walmart, Facebook, Target, etc.)
• Knowledge of best practices for scaling and optimizing Marketplace businesses including strategy, forecasting, listing, keyword, creative optimization, testing, research, and agency management
• Strong business acumen and ability to analyze business trends and results, and to resolve complex situations
• Excellent business intuition and ability to understand/solve complex problems
• Monitor account health, performance, and resolve issues that may arise, including order fulfillment and customer service
• Ability to work collaboratively and cross functionally in a fast-paced environment where the ability to influence and build relationships is critical
• Strong interest in racquet sports a major plus
• Organized, proactive and results oriented
• Excellent team and project management skills
• Strong communication
• Ability to work collaboratively and cross functionally in a fast-paced environment where the ability to influence and build relationships is critical
• Possess an affinity for the customer and a desire to provide the best customer experience.
• Excellent written and verbal communication and presentation skills
• Extremely organized, with strong time management skills and ability to multi-task
• Sel