Director of Rooms Operations - William F. Bolger Center

Job Description

Responsible for the overall functions of the Front Office and Housekeeping.

Hotel operations management position manages Front Desk and Rooms (including Front Office, Housekeeping, Recreation, and Laundry as applicable) operations. Understand brand standards and operations requirements for performance in each discipline areas. Coordinates labor scheduling and lead shifts across each discipline area depending on property needs. Directs and works with associates to carry out guest arrival and departure procedures. Accountable for supporting compliance with brand standards and legal obligations. Leads shift teams to provide consistent, high-quality service. Coordinates and leads daily stand-up meetings. Communicates performance expectations and trains staff in processes. Strives to continually improve guest and associate satisfaction and maximize financial performance.                                 

 

COMPENSATION: The salary range for this position is $72,000.00 to $127,000.00  If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

 

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. 

 

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

Front Office & Housekeeping

• Oversees daily operations of all room-related departments, ensuring smooth and efficient processes.
• Leads the Front Desk and Housekeeping teams in maintaining and surpassing the highest levels of quality standards and services at the Bolger Conference Center. 
• Leads the team by example, training, developing, communicating and motivating to optimize the collective strength of the group resulting in the achievement of performance goals and objectives.
• Ensure compliance of front office, guest service, shuttles and housekeeping standard operating procedures and policies. Ensure all Standards are complied with and are consistently applied.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk and Housekeeping goals to produce desired results
• Reviews staff levels to ensure that guest service, operational needs, and financial objectives are met.
• Understands the impact of the department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed goals.
• Empower associates to provide excellent customer service.
• Interviews and hire managers and hourly associates.
• Works closely with other departments, such as engineering, sales and conference planning to develop strategies that drive room sales and enhance guest satisfaction.

Qualifications

• Education: 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 3 years' experience in the revenue management, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 2 year experience in the hotel Management, sales and marketing, or related professional area.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our commun