VIP Development Rep

Fanatics Betting & Gaming (FBG) is the online and retail sports betting and online gaming business of Fanatics. Like Fanatics, FBG was built for our fans - they are the reason we do this work and why we show up everyday. Our customers deserve better and we are working to be the #1 online sports betting and iGaming operator. Launched in 2021, our platform includes:  

• Fanatics Sportsbook is our sports betting platform and encompasses both online and retail/brick and mortar sportsbooks. 
• Fanatics Casino is our online gaming product. 
• FanApp is the super app that will be the one stop shop for all things Fanatics. A product that serves the Fanatics enterprise, where fans can come purchase jerseys, find trading cards, and bet - all in one place!

Role Summary

The VIP Development Representative is a crucial role within the Fanatics Betting & Gaming VIP team. It is focused on elevating the customer experience by engaging potential high-value gaming customers. This role involves creating bespoke promotions tailored to customer interests, supporting go-to-market strategies, and driving the acquisition and retention of VIP clients through exceptional service and tailored engagement strategies.

Key Responsibilities

• Engage potential VIP customers, offering tailored promotions and guiding them towards engagement with VIP Account Managers.
• Manage the intake, validation, and onboarding of VIP customers into the FanaticsONE Status Match program.
• Make outbound calls to gather feedback and gain insights into customer preferences and behavior, utilizing this data to enhance the VIP onboarding and retention process.
• Attend marquee events and facilitate VIP acquisition events and activations as a representative of Fanatics Sportsbook.
• Verify proof of competitor status, scrutinizing documentation to authenticate and match against FanaticsONE loyalty tiers.
• Utilize CRM tools to manage and document all customer interactions and transactions effectively.
• Work with the Trading Team to flag customers early for potential additional review and assist in tracking approval rates, response times, and customer engagement metrics.
• Achieve and exceed targets for customer contact, conversion, retention, and responsible gaming metrics.
• Work collaboratively within the VIP team and across departments to ensure a seamless customer experience and meet company goals.

Experience and Skills Required

• 3+ years of professional experience in customer service, B2C sales, casino marketing.
• Experience within the gaming industry is preferred.
• Exceptional communication and interpersonal skills, capable of effectively engaging and influencing clients and stakeholders.
• Proficient in using CRM and sales software tools.
• Able to thrive in a target-driven, entrepreneurial, and rapidly evolving environment.
• Willingness to work non-traditional hours and travel approximately 25% of the time to offices, conferences, and events.
• Legal residence in a state where online sports betting is legalized.
• Must be willing to be in-office (NYC or Denver) 3 days a week, and available to work on weekends during busy points of the sports calendar year

Compensation and Benefits

• Base salary range: $50,000 - 64300 per year, depending on experience.
• Eligibility for Fanatics Betting and Gaming bonus program and equity award.
• Comprehensive benefits package includes medical, dental, vision, 401K, paid time off, and additional perks such as GymPass, Pet Insurance, Family Care Benefits, and $500 home office setup allowance.

 

As a VIP development representative at Fanatics Sportsbook, you'll have the opportunity to grow within a dynamic and exciting industry, directly contributing to the expansion and success of our VIP program. This role is perfect for a driven representative who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.

 

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a