Seasonal Gate and Transport Attendant

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the nation’s premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org.

Posting Information:

Salary/Hourly Rate: $17- $19/hour 

Hours per week: 20-25

Job Classification: Limited Term, non-exempt 

Job Type: Onsite 

Duration: May-September 

Location: Crane Beach, Ipswich, MA

What You’ll Do:

Your Impact: 

As Beach Gate and Transport Attendant, you will interact with visitors to Crane Beach daily.  In addition, you will be responsible for allowing accessibility to Crane Beach for those with impairment disabilities by offering them transportation to the beach.  You will assist the other dedicated staff of seasonal employees who will contribute to the Trustees’ mission by caring for this special seashore by fostering an experience that visitors will fondly remember. 

The Role:

The Trustees is seeking Seasonal part time Gate Attendants for Crane Beach at The Crane Estate to assist visitors, educate the public, enforce rules, provide beach transport, support bath house personnel, and collect daily beach entry passes. As a Beach Attendant, you will ensure that thousands of visitors each year have a positive experience on the property by answering questions, promoting the organization, and greeting visitors at the entry. You will perform general cleaning of the facilities. The ability to work both weekend and weekday shifts is required. You should be willing to be flexible to support all areas within the organization.

Specifically, you’ll:

• Represent The Trustees in accordance with the messages developed and provided by the organization’s Engagement Department.  

• Efficient use of point-of-sale software for day-use visitor transactions.  

• Monitor cleanliness of and supplies in bath houses when cleaning personnel are not on duty.  

• Transportation of beach patrons to and from parking lot and beach, as required.  

• Greet visitors in a warm and welcoming manner while also enforcing daily fees.  

• Open facilities in the morning & closing facilities at night on a timely basis in a complete fashion.  

• Perform basic facility maintenance procedures carried out daily.  

• Effectively and professionally manage visitor complaints. Accurately report incidents according to Trustees policy. Track visitation of members, residents & visitors.  

• Be willing to follow checklists to ensure consistent delivery of services.  

• Report safety concerns, incidents, and maintenance needs to Beach Management.  

• Enforce rules and regulations.  

• Explain the benefits of Trustees membership and promoting special events.  

• Other duties as assigned. 

This is a seasonal, non-exempt position (20-25 hours per week) reporting directly to the Beach Manager.  

Requirements

What You’ll Need:

Skills and Experience:

• Must have a strong interest in customer service. Experience in this area is preferred but not mandatory. Self-starter, ability to motivate oneself, operate with a high degree of integrity.  

• Ability to perform in a public facing environment, making all visitors feel welcome.  

• Energetic personality. Greeting the public in speaking skills to promote the mission of The Trustees and be capable of working independently or cooperatively with other staff.  

• Must be comfortable on their feet for extended periods of time and able to lift 40 lbs.  

• Must be comfortable working on a variety of tasks listed above and have a good eye for detail.  

• Perform tasks safely and in accordance with The Trustees safety manual.  <