General Manager, Operations

WHO WE ARE

You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of people living with kidney disease. You’re excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You are passionate about value-based care and understand its importance in improving outcomes and reducing health care costs. You thrive in innovative and evolving environments with high rates of change. Does this sound like you? If so, we should talk.

WHO YOU ARE

You are passionate about creating a better healthcare journey and experience for people living with kidney disease. You are an empathetic, humble, and highly conscientious leader who inspires, challenges, and elevates team performance. You are a decisive, results driven self- starter who works with a sense of urgency and a bias toward action. You thrive on collaboration and can effectively gather appropriate insights from peers and teams and incorporates relevant and critical inputs and subject matter expertise into plans, strategies, and processes.

YOUR ROLE

The General Manager (GM) will own and manage state and partner-level P&L for multiple states. The GM will be the principle trusted partner for the JV practices, working to re-orient to Evergreen’s vision daily through attendance at partner, practice-level meetings, as well as engagement with front line practice staff.

PRIMARY FUNCTIONS

• Utilize your knowledge of Value Based Care (VBC) to translate our operational and clinical model in a way that engages and drives internal and external stakeholders in strategic execution and partnership
• In close partnership with Clinical Operations leaders, track performance and identify opportunities for improvement. Work across central teams to ensure optimized performance of our core business (Engagement & Growth, Reduced TME, Documentation, and Quality) for the market/JV
• Identify, establish and maintain relationships with providers, post-acute facilities, and hospitals. Work with these groups to improve patient outcomes and reduce total cost of care
• In partnership with Business Operations, own the launch of new product launches within the market. The work involves understanding local market dynamics to orchestrate successful product launches
• As a GM, partner with local partner leaders to guide the practice in transitioning to a value-based care model by implementing strategies to improve patient outcomes, optimize efficiency, and manage costs, often through data analysis, clinical quality improvement initiatives, and collaborative work with clinicians and staff to achieve better population health management and align with payer requirements
• Leverage trust and influence to drive continuous practice transformation through strategic co-creation with partners, IDT optimization, effective communication, and management of P&L
• Be a culture champion – cultivating a culture of high performance, transparency, trust, and collaboration
• Be accountable to develop, set agendas, and own preparation of concise and effective presentation materials and resources required to support and lead board meetings, partner JOCs, and KCE Governing Body Meetings

HOW YOU QUALIFY

• You reviewed the Who You Are section of this job posting and immediately felt the need to read on. That makes you a match for our innovative culture
• You accept that things change quickly in an early-stage environment and are willing to pivot rapidly on priorities
• You can navigate ambiguity in an environment where full scope of information might not be available or might be delayed in coming
• You align with Evergreen’s purpose, principles, and practices, encapsulated in our Culture Code
• You have a bachelor’s degree in business or have the equivalent relevant experience
• You have 8+ years’ experience in multi-site healthcare services/direct patient-care businesses, with at least 5 years in leadership and management positions
• You have an understanding of and experience in Value Based Care
• You understand Business Continuity and how to build resiliency into business processes / systems
• You develop talent, know when to delegate, innovate and iterate with your team, leveraging their strengths
• You have excellent relationship, communication, change management and influencing skills, with the ability to build