Product Services Coordinator (Deadline Extended)

Minimum Pay Rate: $103,188.80 

Maximum Pay Rate: $136,697.60 

Civil Service Status: Civil Service 

Apply by Date: 08/16/2024 

SMUD's Advanced Energy Solutions team is seeking an outgoing technical individual to help commercial and industrial customers "Go Electric" by supporting customer projects to convert gas fired equipment to efficient electric equipment. Emphasis will be around managing a commercial contract consisting of dozens of industry contractors completing energy efficiency work throughout the greater Sacramento area. Secondary emphasis will be around validations of commercial calculations on customer energy usage to report on customer savings. Qualified candidates will be expected to be in the field with the ability to physically inspect customer mechanical and electrical equipment. Are you able to manage customer and contractor projects in energy related fields? If so, please submit your application today! 

Purpose

Performs implementation and management of multiple, complex programs and processes, which may include contract development and administration, technical and marketing expertise, as well as coordination and interface with customers, vendors, contractors, and other market actors for SMUD customer programs and services.

Nature and Scope

This is the advanced journey level resource within the Product Services Coordinator class series. This class is distinguished from the Product Service Specialist by the higher level of complexity, difficulty and level of tasks assigned and Lead role responsibilities.

Duties and Responsibilities

• Develops and executes implementation plans and goals for multiple products and services including energy efficiency, low-income, customer service, solar, electric vehicle, load management and/or fee-based products and services; develops program implementation policies and procedures for contractors and staff; establishes new and/or manages existing business processes to support product and/or service business functions within identified standards.
• Establishes program and/or service budgets and relevant program performance metrics; monitors and prepares product or service performance reports; prepares monthly and quarterly budget reports with summaries of variances and forecasted budget and metrics.
• Develops and executes marketing plans for products and services including advertising and communications strategies and tactics; formulates a marketing forecast; coordinates and approves development of product and/or service marketing materials.
• Provides effective customer service and promotes internal/external partner relations to ensure customer satisfaction; represents SMUD as a point-of-contact for rebate and direct-install programs by handling customer inquiries and complaints; interacts with contractors, dealers/distributors, vendors and SMUD staff to resolve customer issues and/or solve potential or real program problems; coordinates with local and state government agencies for exchange of information and compliance with policy and government regulations.
• Provides technical support services by researching and sustaining knowledge, as applicable, of current energy techniques, systems and equipment related to energy efficiency programs; prepares and disseminates information on energy efficient systems, equipment and materials, low-income product and services, customer service offerings, solar, electric vehicle, load management and/or fee-based products and services; reviews and updates SMUD specifications related to materials and installation requirements; reviews contractor submittals and contract terms for technical accuracy and code compliance; provides technical training to contractors, dealers, vendors and SMUD staff.
• Observes all SMUD safety procedures and practices by attending assigned safety classes; conducts all business and dealings in a safe manner; ensures that SMUD and governmental safety regulations are implemented in all assigned energy efficiency, low-income, customer service, solar, electric vehicle, load management and/or fee-based products and services and related operations and documentation.
• Coordinates daily program operations and the delivery of products or services to the customer; administers service contracts and agreements to support programs; oversees fulfillment of orders for products and/or services; maintains control of equipment and supplies; ensures product and/or service quality control.
• Solicits, negotiates, and manages contracts for delivery of services and program and compliance with program requirements; develops contractor participation and installation standards as applicable; monitors and establishes contractor compliance status based on performance, customer and staff input.
• Plans, coordinates, prioritizes, mon