Senior Site Support Specialist - DAYS

Description

Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.  

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. 

For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. 

For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office. 

As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. 

Here’s why we want you to consider LDRM: 

• Tuition reimbursement program. 
• Daytime hours, and no weekends 
• 401(k), health, dental and vision plans, and other insurances you can use 
• An Employee Assistance Plan that’s ready when you need it 
• Paid training and paid time off 

Job Summary: 

The Senior Site Support Specialist provides high-level administrative and operational support to senior leadership and program teams, ensuring the smooth execution of daily activities and long-term initiatives across the National Visa Center. This role requires exceptional organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities include leadership and oversight of additional administrative staff, coordinating meetings and events, preparing reports and correspondence, maintaining records and calendars, and serving as a liaison between departments and external stakeholders. The ideal candidate demonstrates professionalism, discretion, and a proactive approach to problem-solving, while upholding the highest standards of confidentiality and efficiency. 

This is an on-site position. You must live within 90 miles of the National Visa Center, located in Portsmouth, New Hampshire, to be considered. 

In this role you will:

• Provide high-level administrative and operational support to the Center senior leadership team, managing a broad range of complex tasks with minimal supervision 
• Provide leadership, oversight and direction to Site Support Specialist as needed to ensure completion of administrative task work 
• Design and maintain advanced spreadsheets and databases to track key performance indicators, analyze trends, and proactively resolve data discrepancies in collaboration with cross-functional teams 
• Produce, edit, and format professional correspondence, reports, and presentations using Microsoft Office Suite, ensuring clarity, accuracy, and alignment with organizational standards 
• Lead the coordination and consolidation of program documentation and reports, ensuring logical structure, content accuracy, and timely delivery under tight deadlines 
• Interpret and apply organizational policies, procedures, and guidelines to assess the impact of proposed changes and provide informed recommendations 
• Support program governance by reviewing and updating standard operating procedures (SOPs), maintaining current organizational charts, and tracking personnel changes 
• Manage a comprehensive master calendar of program activities, including meetings, travel, and reporting deadlines, identifying and resolving scheduling conflicts proactively 
• Oversee the intake and distribution of incoming communications, ensuring timely routing and appropriate follow-up 
• Prepare and dispatch outgoing correspondence, including formal letters, emails, and packages, maintaining professionalism and confidentiality 
• Coordinate logistics for virtual and in-person meetings, including conference calls, facility reservations, security clearance, and visitor accommodations 
• Develop meeting agendas, arrange catering, and ensure seamless execution of events and stakeholder engagements 
• Welcome and host visitors, ensuring a professional and accommodating experience aligned with organizational protocols 
• Attend me