Store Manager – Balsam Hill Outlet

Job Description

Balsam Brands is looking for an enthusiastic and experienced individual to join us as Store Manager for the Balsam Hill Outlet store located in Burlingame, CA. In this role, you’ll get to manage our seasonal Balsam Hill Outlet store and other pop-up sales events throughout the year, ensuring our customers experience the magic of Balsam Hill in an inspired setting.

The Store Manager will be responsible for creating a positive work environment that ensures customer satisfaction, maximized productivity, and sales. From managing store associates to operations, merchandising and customer engagement, the Store Manager will help oversee the daily operations of our Outlet Retail Store. This role is unique as it will partner closely with the Balsam Hill corporate team to drive business strategies and facilitate the expansion of store operations. We are especially excited about candidates who have previous retail management experience and a proven track record of retail success and creating customer-centric shopping experiences!

This full-time position reports to the Retail and Growth Strategist and is expected to work onsite daily at the Balsam Hill Outlet store in Burlingame, CA. The target start date for this role is early July, right in time for our Christmas All July sale!

What you’ll do:

• Manage daily store operations and profitability by achieving sales and operating targets
• Hire, develop, and inspire a top-performing store team who drive the business and exceed customer expectations
• Hold team accountable for upholding brand values, standards, and policies
• Develop and execute strategy to drive sales and build customer loyalty
• Demonstrate exemplary customer service and selling skills
• Ensure timely execution of short- and long-term retail strategy and action plans, including implementing merchandising plans and displaying promotional signage and materials
• Communicate openly to create an environment where all associates are treated fairly and with dignity and respect
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met including workplace safety, risk management, merchandise management, and loss prevention
• Support and help increase our operational presence throughout the year aligning with our strategic growth objectives
• Cultivate and nurture relationships within the local community to foster a strong sense of connection and brand loyalty in the Bay Area

What you bring to the table:

• 5+ years of experience managing retail store operations with a proven retail sales record
• Passion for exemplary service, extreme attention to detail, and enthusiasm for creating a joyful customer experience
• Prior people & vendor management experience
• Proficient in Microsoft Office Suite
• Honest, enthusiastic, and hard-working, not afraid to roll up your sleeves and get the job done
• Demonstrated excellent time management, organizational and multi-tasking skills
• Demonstrated conflict management and resolution skills
• Strong communication and problem-solving skills
• Flexible and able to perform other various duties as required

Physical Requirements:

• Must be able to work onsite for every shift
• May assemble and disassemble Christmas trees and other decorations
• May lift and or move items up to forty pounds
• Valid driver’s license and proof of insurance (this job may require driving on company time)

About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, and the Philippines.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

• Check out our flagship brand, Balsam Hill: www.balsamhill.com
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023
• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Glassdoor: https://bit.ly/balsambrands-glassdoor