Principal Associate, Risk Management - Card, Customer Resiliency (Hybrid)

Principal Associate, Risk Management - Card, Customer Resiliency (Hybrid)

As a Principal Risk Specialist in Capital One’s Customer Resiliency Risk Management organization, you will apply your people leadership and process management skills to our Monitoring and Controls processes. You will lead a team responsible for improving business efficiency, customer experience, delivering excellent results, and reducing risk. You will enable improvements to our controls efficiency through supporting the deduplication, centralization, and automation of existing controls, and identify preventive solutions to reduce exceptions to our detective controls. You will collaborate with, educate, and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card Customer Resiliency.

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

General Responsibilities:

• Leading a high performing team of associates 

• Apply leadership skills such as communication and change management to help drive key priorities like technology changes and continuous improvement

• Exhibit excellent people management skills; helping associates grow and develop while holding them accountable,  encourage and demonstrate a positive attitude, team spirit, set high standards, coach team members, provide feedback, communicate a vision, and encourage innovation

• Providing subject matter expertise when representing the department in projects and supporting internal and external audits

• Proactively identify process improvements that will improve Risk Assessment and Controls Management practices, and that are aligned with desired customer outcomes

• Assist in implementing policies, procedures, new systems and organization changes

• Strong ability to create and deliver verbal and written communications between business partners 

• Perform actions that continuously support Risk Management, Compliance, and Audit activities

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• ​​At least 2 years of experience in Process Management 

• At least 1 year of experience in coaching, mentoring or leading a team

 

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 1+ years of experience in Risk Management

• 2+ years of experience in People Management

• 3+ years of experience In Process Management

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification  

• Strong communication, problem solving and collaboration skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $117,300 - $133,900 for Principal Risk Specialist

 

Richmond, VA: $106,700 - $121,700 for Principal Risk Specialist

 

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive