Director, Product Design (Individual Contributor)

Director, Product Design (Individual Contributor)

We’re currently seeking a Product Design Director to join our Experience Design, Become, Spend, and Pay team. The BSP portfolio onboards customers to the value of being a Capital One customer, then helps people make smart choices about their money—anticipate, understand and manage where it goes; pay for bills and purchases with confidence; and avoid any disruptions to spending. Money goals are life goals. We help customers invest in the everyday quality of their lives, and navigate life’s biggest challenges. We’re here to elevate and weave these experiences into the fabric of our ecosystem, as much as money is inextricably woven into the fabric of life.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment and learn, we’d love to hear from you. 

Role Expectations 

As a Product Design Director on the Become, Spend, and Pay team, you’ll leverage your exceptional design skills to lead high-impact, highly complex projects and define and drive design strategy that informs the higher-level vision of the organization and aligns to business objectives. You’ll collaborate deeply with our research teams and Product and Tech leadership and apply your expertise to elevating the quality and maturity of the design practice at Capital One.

You will serve on the Become, Spend, and Pay senior leadership team and partner with our team leaders, UX and UI & content designers, and researchers to improve the quality of our experiences. Cross-functionally, you’ll maintain close relationships with product, tech, and marketing peers to drive work to market.

You can expect to:

• Critique and edit the work of more junior UX and UI designers and proactively identify and pursue opportunities to co-design and collaborate with them to elevate UX and UI, visual design, and animation quality from concept to market launch

• Serve as the sole or lead UX and UI designer on highest-leverage bodies of work identified by self and senior leaders — applying a full-breadth of discipline skills from setting the design strategy to designing the full flow and components

• Lead activities to contribute to the evolution of Capital One’s Design System, creating new patterns and novel approaches to that push on the boundaries of constraints to simplify experiences

• Create and implement practices & tactics for UX and UII designers to flair on many solutions that balance customer needs, business requirements, technical constraints, and novel approaches. 

Here are some of the expected competencies for this role:

• Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One

• Leadership: Provide guidance, direction and mentorship to other design roles, such as UX design, content design, research, operations, design strategy, service design and motion design, and lead complex projects, directing the work of junior designers

• Human-Centered: Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations

• Business-Focused: Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges

• Problem-Solving: Brings innovative solutions, clearly articulates constraints and balances facts, priorities, technical limitations and data to inform decision making

• Collaboration: Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design 

• Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insight