Customer Success Management Team Lead - Germany (f/m/d)

<p><strong>At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.</strong></p><p><strong>Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by </strong><a href="https://sifted.eu/rankings/b2b-saas-rising-100-2024" rel="noopener noreferrer nofollow" target="_blank"><strong><u>Sifted’s Rising 100</u></strong></a><strong> and </strong><a href="https://www.linkedin.com/pulse/linkedin-top-startups-2024-20-aufstrebende-unternehmen-bjd0c/" rel="noopener noreferrer nofollow" target="_blank"><strong><u>LinkedIn's Top Startups</u></strong></a><strong>, we’re here to help propel your career and together, make Moss a lasting success.</strong></p><p>Our <strong>Customer Success team</strong> is looking for a inspiring Berlin-based <strong>Customer Success Team Lead (f/m/d)</strong>. Reporting directly to the Global leader of Customer Success, you’ll lead a group of passionate Customer Success Managers, ensuring our German customers extract maximum value from our products. In this high-impact role, you’ll not only elevate team performance but also play a pivotal part in driving Moss’s revenue and growth. This is an exciting opportunity to coach, inspire, and develop a team eager to level up.</p><p><strong>Your responsibilities<br/></strong>Here’s what you’ll be doing day-to-day:</p><ul><li><p><strong>Team Leadership</strong> – Hire, onboard, and lead a team of CSMs. Provide clear direction, tailored coaching, and consistent support to help each team member thrive and grow.</p></li><li><p><strong>Performance Management</strong> – Own team and individual performance by staying on top of priorities, outcomes, and actionable data insights.</p></li><li><p><strong>Metrics &amp; Optimization</strong> – Monitor key performance metrics at both the team and individual level. Proactively identify trends, uncover bottlenecks, and drive continuous improvement through targeted initiatives.</p></li><li><p><strong>Customer Portfolio Ownership</strong> - Lead by example by managing your own small portfolio of customers. Deepen relationships, drive account growth, and turn customers into loyal Moss advocates - then share those insights to guide and coach your team.</p></li></ul><p><strong>About you</strong></p><p>To succeed in this role, you’ll likely bring the following:</p><ul><li><p>Proven experience leading a high-performing Customer Success or Account Management team (1+ year).</p></li><li><p>Experience working with SMB customers in a B2B SaaS or FinTech environment.</p></li><li><p>Fluency in both German and English.</p></li></ul><p><strong>What sets you apart<br/></strong>We’re looking for someone who brings more than just experience:</p><ul><li><p><strong>Inspiring Leader</strong> – You cultivate high-performing teams through clear direction, a collaborative spirit, and a culture of mutual trust. Your leadership inspires, empowers, and energizes those around you.</p></li><li><p><strong>Commercially Driven Operator</strong> – You combine strategic thinking with operational excellence. You understand how to balance customer outcomes with business goals to drive loyalty and sustainable growth.</p></li><li><p><strong>Passionate Advocate</strong> – You care deeply about our customers, our product, and our mission. You champion their needs and successes both internally and externally—serving as a true voice of the customer.</p></li></ul><p><strong>About Moss</strong></p><p>Moss is a SaaS scale-up founded in Berlin, with a team of 250+ people from 40+ nationalities in 6 offices across Europe. </p><p>Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 3700 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as <a href="https://www.getmoss.com/corporate-credit-card" rel="noopener noreferrer nofollow" target="_blank"><u>corporate cards</u></a>, <a href="https://www.getmoss.com/accounts-payable" rel="noopener noreferrer nofollow" target="_blank"><u>accounts payables</u></a>, employee cash <a href="https://www.getmoss.com/reimbursements" rel="noopener noreferrer nofollow" target="_blank"><u>reimbursements</u></a> and <a href="https://www.getmoss.com/procurement" rel="noopener noreferrer nofollow" target="_blank"><u>procurement</u></a>.</p><p>Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.</p><p>Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here's <strong>what else to expect:</strong></p><ul><li><p>Top-of-market compensation package, including equity. </p></li><li><p>Our vibrant offic