Team Leader - Mobile Crisis Response Team

Pay Range: $66,000 - $77,000

$1,500 Sign-On Bonus!

Schedule: Monday - Friday, 9am - 6:30pm

Office Location: 6200 N Hiawatha Ave. Chicago IL 60646

Job Summary

The Team Leader / MRSS Supervisor provides frontline supervisory oversight, clinical consultation, and operational leadership for an assigned crisis response team within the Mobile Response Stabilization Services program. This role is responsible for ensuring that clinical quality, compliance, documentation standards, and team performance meet program expectations. The Team Leader maintains direct service responsibilities, models best practice in crisis engagement, and serves as the primary point of contact for day-to-day team operations.

Primary Role During a Crisis Response

The Team Leader / MRSS Supervisor holds primary responsibility for the supervision, development, and performance management of assigned Crisis Counselors, Senior Crisis Counselors, Peer Support Specialists, and other assigned personnel. They ensure clinical fidelity on scene, monitor compliance with program requirements, and contribute to a culture of accountability, learning, and professional growth.

Core Responsibilities

• Supervision and Staff Development
  • Conduct weekly individual supervision with all assigned clinical and peer staff.
  • Support the professional growth, competency development, and goal-setting of each supervised employee.
  • Facilitate onboarding and orientation activities for new team members.
  • Monitor and document staff performance throughout the year to support formal evaluation processes.
  • Identify training and development needs and connect staff to appropriate resources.
  • Facilitate Senior Roundtable meetings as assigned.
  • Supervise interns, PRN staff, and other assigned personnel as directed.
• Clinical Oversight and Consultation
  • Provide clinical consultation to Crisis Counselors on complex, high-acuity, or uncertain presentations.
  • Review clinical documentation for quality, accuracy, and compliance with agency and regulatory standards.
  • Monitor clinical dispositions and level of care determinations for appropriateness and consistency.
  • Conduct or support critical incident reviews and debriefs following complex encounters.
  • Ensure that peer and clinical services are integrated effectively throughout the crisis continuum.
• Direct Service and Field Presence
  • Maintain assigned direct service expectations and productivity standards established by the organization.
  • Participate in mobile crisis responses to model best practice and provide on-scene clinical oversight.
  • Support team members during high-acuity or complex encounters as needed.
• Operational Oversight and Compliance
  • Ensure assigned staff follow established intake, crisis response, documentation, communication, and dispatch workflows.
  • Monitor compliance with all IDHS, HFS, CESSA, CARF, CCBHC, DBHR, organizational, and program-specific requirements.
  • Monitor staff certification, licensure, and training requirements and escalate concerns to Program Management.
  • Participate in program audits, quality improvement activities, and performance monitoring.
  • Escalate compliance concerns, critical incidents, and operational issues to Program Management promptly.
  • Maintain awareness of staff performance throughout the year to support formal evaluation processes.
• Documentation and Compliance
  • Complete all required supervisory and direct service documentation within established timelines.
  • Maintain all required clinical credentials, licensure, and QMHP status.
  • Adhere to all IDHS, HFS, CESSA, CARF, CCBHC, DBHR, organizational, and program-specific requirements.
  • Participate in leadership meetings, multidisciplinary staffing, and quality improvement activities.

Accreditation, Certification, and Compliance

Trilogy Behavioral Healthcare operates within a CARF-accredited environment and maintains Certified Community Behavioral Health Clinic (CCBHC) standards. All employees are expected to support compliance with:

• CARF standards
• CCBHC standards
• DBHR requirements
• HFS requirements
• CESSA requirements
• Organizational policies and procedures
• Applicable state and federal regulations

Documentation Standards

All employees are responsible for:

• Completing documentation in accordance with agency, grant, regulatory, and accreditation r