Engagement & Onboarding Specialist - Retail Branch

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $23.20 - $26.90 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to be responsible for supporting the team member from the time they accept a job with Commerce Bank through their first 6 months of employment. This role will be a combination of office work and travel between multiple branches within a market to support the new team members in their branch.

Essential Functions

• Provide oversight for the first 6 months of new hire onboarding/early team member experience and provide support through Foundational and Advanced training – typically will oversee between 20-25 bankers at any given time

• Communicate, monitor and support branch leadership with hands on training experiences for new team members

• Support training by ensuring proper policy and procedures is part of observations

• Identify any learning gaps during training and ensure development/improvement plans are put in place

• Manage and facilitate regularly scheduled, virtual and in person, meetings with new team members and provide a positive and welcoming workplace

• Create networking activities amongst new team members, as well as providing connections with other Retail team members and business partners

• Gather feedback, identify trends and make recommendations to improve &/or sustain a seamless new-employee experience related to engagement and retention efforts

• Organize and initiate employee engagement best practices to ensure that Workforce Strategy can make informed decisions based on the needs of our team members

• May support onboarding activities for new Assistant Branch Managers and Branch Managers based on market needs

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements

• Ability to remain current on Learning and Development practices, along with branch policies and procedures through ongoing learning and hands on experiences

• Ability to influence team members, managers and internal partners through frequent communication and feedback

• Ability to matrix manage to ensure accountability around the success of our newest team members

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook  

Education & Experience

• Associate degree or equivalent combination of education and experience required

• 2+ years of retail banking and/or sales experience required

• 3+ years customer service experience required

• 1+ years leadership experience preferred

For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you’ll be asked to authorize our review of that record.

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Engagement and Onboarding Specialist – Retail Branch job and conte