Senior Business Operations Specialist

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Technology group is seeking a Business Operations Analyst proficient in synthesizing information from technical stakeholders into meaningful presentations for both technical and non-technical audiences, including senior leaders, across the organization. This role will manage a variety of communications with stakeholders using a variety of channels and methods.

Job Description:

Meet Our Team:

Our team members support a broad range of technology functions across all PayPal domains globally.  We help analyze a variety of data sources such as quality, performance, and reliability and deliver reports that highlight key performance indicators to our senior leaders.  We collaborate cross-functionally inside and outside of the Technology organization to drive our objectives and key results forward.

Your Way to Impact:

A successful candidate will be passionate about translating technical information into meaningful and actionable content.  By building partnerships throughout the organization, you will gain valuable insights to build communications that are easy to read and motivational.  Your attention to detail ensures that deliverables meet the high standards which delight our stakeholders with key insights that are visually appealing and easy to understand.

Your Day-to-Day:

• Partner Collaboration:
  • Conduct interviews, workshops, and surveys to gather detailed business information for key performance indicators, objectives and key results, and other metrics as needed
  • Ensure accuracy and clarity in the information gathered in partnership with key points of contact
  • Consolidate the information using collaboration tools such as PowerPoint, Excel, One Drive, Teams, and Slack to manage the organization of the intake of information
  • Identify trends, patterns, and insights that should be highlighted as key insights

• Communications Development:
  • Work closely with stakeholders to understand their technical information and translate into accessible communications messages
  • Revise and edit communications to tailor messages to suit different audiences, ensuring comprehension and engagement
  • Ensure consistent language and design throughout the messaging for the most effective user experience

• Deliver Communications:
  • Understand the best method to deliver finished communications such as email, live, recorded, SharePoint or other
  • Act as a liaison between technical teams and non-technical stakeholders to ensure clea