Lead Consultant Prof Services ATC

Job Description:

This position requires client location/office presence a minimum of 1 day per week and is only located in the location(s) posted.  No relocation is offered.

In this role you will have the ability to leverage industry expertise and broad product knowledge to deliver strategic, client-centered solutions and manage complex projects, from client identification through final invoicing, while ensuring customer satisfaction and engaging in sales activities.

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:

• • Project Management: Oversee project activities from client identification to invoicing, ensuring timely delivery.
• • Technical Expertise: Design, implement, and test solutions with deep product knowledge and system architecture skills.
• • Client Engagement: Build strong client relationships, identify needs, and deliver tailored strategic solutions.
• • Billable Projects & Sales Support: Manage billable projects, lead technical delivery, ensure customer satisfaction, maintain accurate timekeeping, engage in sales activities, prepare proposals, and develop strategic plans to generate business.
• • Knowledge Management: Contribute to knowledge repositories, mentor others, and provide inputs to strategic service development.
• Deliverr design and support services to respective technology customers.
• Lead Professional Services engagements in areas of product focus.
• Interface with clients and Sales team to determine business requirements of customers and corresponding solutions within AT&T’s capabilities.
• Position additional services and products with clients.
• Create configurations based on engineering designs.
• Provide emergency support to Customer Engineering, Management, and Sales teams.
• Deliver varied duration projects for clients in multiple industry verticals.
• Earn trusted advisor status with customers.
• Perform system design and solution delivery engagements, including creation of documentation for presentation to clients.
• Troubleshoot operational problems by using variety of hardware/software techniques.
• Maintain required relevant industry certifications.
• Improve existing delivery processes, methods, and/or reference architectures.
• Partner with customers to align business objectives with technologies and help build long-term technical plans and delivery customer excellence.
• Test and validate new software and hardware prior to moving into production.
• Mentor junior Systems Engineers in product focus area.
  Requirements
• Post-Secondary Degree in Computer Science, Computer Engineering, related field, or equivalent experience
• 7+ years of experience in network engineering which includes design, development, troubleshooting, and operations.
• Experience providing technology consulting and working in solutions delivery capacity.
• Experience performing technology assessments, including documentation and presentation of results for the following areas:
• This job code may apply to both exempt and non-exempt employees depending on state requirements.

Extensive experience designing and implementing solutions based on:

• Microsoft Teams
• Enterprise Voice
• Direct Routing
• VoIP and Telephony Design
• SIP
• AudioCodes SBCs
• Microsoft O365/Exchange experience a plus
• Requirements for non-technical expertise
• Ability to articulate how technical solutions will impact and improve business productivity.
• Excellent written communication skills in terms of documentation and recommendations for clients.
• Demonstrated ability to manage clients of varying personalities.
• Must be able to identify other business opportunities with clients adjacent to core technical skillset.
• Excellent time management skills with the ability to handle multiple simultaneous engagements while keeping customer satisfaction high.

Duties directly related to making sales include:

• Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.;
• traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues;
• advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, including developing pricing/strategic plans and proposed solutions/sales;
• researching/developing solutions with AT&T external partners, including design/engineering; researching customer business/industry to