Startup Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Startup Customer Success Manager based in United States.

This role sits within a fast-growing startup-focused customer success function supporting early-stage customers as they adopt and scale a complex hiring platform.
You will help customers build strong hiring foundations while ensuring they can independently navigate onboarding and product adoption.
The environment is highly collaborative, fast-paced, and focused on scalable, programmatic customer engagement.
You will own a portfolio of customers and act as a key point of contact through shared inboxes and structured SLAs.
The role blends customer interaction with content creation, including onboarding materials, webinars, and documentation.
You will also contribute to strategic projects that improve customer experience, retention, and operational efficiency across the team.