Mobile Device Support Specialist

INFORMATION TECHNOLOGY DIVISION 

MOBILE DEVICE SUPPORT SPECIALIST  

PG 16 - NON-EXEMPT $25.91HR./$53,892.80 ANNUALLY 

Employee Benefits

• Direct Deposit, Bi-Weekly Pay Checks
• Medical, Dental, Vision
• Life Insurance
• FRS Retirement
• 10 Paid Holidays
• Paid Time Off
• Tuition Reimbursement
• Education Incentives
• Deferred Compensation Plan
• Wellness Incentives
• Employee Assistance Program (EAP)
• Free Employee Gym
• Free Employee Health Clinic

MAJOR FUNCTION: The Mobile Device Support Specialist provides technical support and administration for Polk County’s mobile devices, including smartphones, tablets, and cellular data equipment. This position ensures the secure deployment, management, and operation of mobile technology using Microsoft Intune, while collaborating with the IT Service Desk, PC Support, and Network teams. 
 

ILLUSTRATIVE DUTIES:

Mobile Device Support

• Deploy, configure, and manage mobile devices using Microsoft Intune. Coordinates with personnel to activate and enroll mobile devices in a secure and automated environment. 
• Administer Mobile Application Management (MAM) and Mobile Device Management (MDM) via Intune for iOS, Android, and Windows platforms.
• Generate reports on activity, performance, and compliance using Intune’s reporting tools.
• Troubleshoots mobile connectivity issues related to VPN, Wi-Fi, and cellular networks.

Security and Risk Assessment

• Develop and enforce mobile device policies, security configurations, and compliance rules. Implement conditional access, zero-touch deployment (e.g., Apple DEP, Android Enterprise, Windows Autopilot), and other advanced security methods. Assesses security risks and recommend secure apps and platform integrations.

Systems Configuration and Maintenance

• Integrate Intune with Azure Active Directory and other Microsoft 365 services.
• Support the configuration of mobile devices in the County’s archiving and compliance systems. 

 Training and Documentation 

• Create technical documentation and deliver training for internal IT staff and end-users on best practices for Intune and mobile device use. 

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

•  Microsoft Intune, Azure Active Directory, and Microsoft 365 enterprise mobility tools.
• Mobile OS platforms include iOS, Android, and Windows.
• Networking technologies include TCP/IP, DNS, DHCP, and VPN.

Skills in:

•  Deploying and managing mobile devices using Microsoft Intune.
• Configuring compliance policies, conditional access, and security rules.
• Supporting zero-touch deployment using Apple DEP, Android Enterprise, and Windows Autopilot.
• Troubleshooting mobile and wireless issues in a technical support environment.
• Using Help Desk ticketing or tracking systems effectively.

Ability to:

• Communicate effectively and work collaboratively with end-users, IT staff, management, and vendors.
• Document technical processes clearly and train staff on mobile systems.
• Resolve technical challenges in mobile environments in a scalable, secure manner.

MINIMUM QUALIFICATIONS:

Graduate from an accredited high school or possess an acceptable equivalency diploma. Minimum of two years’ experience supporting mobile device management (MDM), including Microsoft Intune or similar platforms.

An equivalent combination of education, training, or experience directly related to the duties of this position may be substituted for the stated minimum qualifications, except for required licenses or certifications. 

Must have and continue to maintain a valid CompTIA A+ certification.

PREFERRED QUALIFICATIONS:

• Experience using Microsoft Intune (Endpoint Manager) in a production environment.