Sales Engineer

At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. 

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence.

If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. 

 

About the Role:

As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers’ success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!

PitchBook’s Sales Engineer provides support to our Sales and Customer Success teams as well as our clients related to our API and data feed solutions. Our Sales Engineer can easily navigate the technical aspects of our API and data feed products and effectively communicate how these products work to our clients or prospects. This role also provides ongoing technical support to clients related to our API and data feed products.

 

Primary Job Responsibilities:

• Provide pre and post-sales technical expertise as well as ongoing consultation to PitchBook clients and prospects related to our customer-facing data feed and API solutions
• Partner with PitchBook’s Sales and Customer Success teams to determine and implement technical solutions for clients and prospects
• Coordinate with Product, Technology, and IT teams to effectively communicate to clients and prospects how PitchBook Platform features, functionality, processes, and underlying technologies work
• Partner with remote development teams to build client solutions for PitchBook’s data feed and API products
• Manage a queue of client or prospect requests for technical solutions and specs
• Work collaboratively with Product teams to share customer feedback and suggestions
• Support the vision and values of the company through role modeling and encouraging desired behaviors 
• Participate in various company initiatives and projects as requested 

 

Skills and Qualifications:

• Bachelor’s degree or equivalent experience required
• 3-5 years previous experience in technical sales, marketing, or business development
• Experience working with customer-facing data feed and API solutions and implementation, particularly with RESTful APIs
• Strong knowledge of database concepts, including but not limited to, relational tables, data types, and normalization
• Ability to explain technical concepts to both technical and non-technical audiences including methods for fuzzy matching, name matching, and record reconciliation 
• Both social and technical with the ability to foster relationships with senior level executives
• Strong desire and ability to learn more about the private equity, venture capital, and M&A marketplace and understand why and how each of our diverse client types engages with our product and data
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

 

Benefits + Compensation at PitchBook:

Physical Health            

• Comprehensive health benefits
• Additional medical wellness incentives 
• STD, LTD, AD&D, and life insurance

 

Emotional Health 

• Paid