Quality Assurance Area Manager

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Quality Assurance Area Manager oversees the Quality Managers, whose main duties include inspecting and evaluating the construction of Lennar homes to ensure they meet quality standards, building codes, and specific scopes of work and specifications. They play a vital role in managing construction quality and ensuring the safety and satisfaction of Lennar customers. The ultimate objective is to provide an exceptional customer experience by delivering a Zero-Defect Home at the New Home Celebration.

• A career with purpose.
• A career built on making dreams come true.
• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

• Conduct thorough Quality Assurance inspections of homes, focusing on materials and workmanship.
• Verify construction adheres to plans, specifications, building codes, and scopes of work.
• Identify and document defects, deviations, and non-compliance issues.
• Conduct New Home Celebration and Acceptance as scheduled.
• Use metrics to evaluate and drive high performance of QA Managers.
• Collaborate with construction teams to resolve quality issues promptly.
• Audit QC inspections at various construction stages, from foundation to final finishes.
• Evaluate work of trade partners and suppliers for compliance with quality standards.
• Maintain detailed records of inspection findings, including photos and reports.
• Prepare inspection reports for communication to contractors and stakeholders.
• Communicate effectively with community teams to convey inspection results.
• Communicate with customers and Lennar associates to give updates, schedule walks/orientations, obtain signoffs, and attend meetings.
• Participate in meetings to discuss quality-related matters and provide project progress input.
• Stay informed on manufacturers' specifications and best practices for product installations.
• Provide guidance and training recommendations to the VP of Customer Experience to improve quality standards and practices.
• Collaborate with project teams to develop solutions to quality-related challenges and ensure project progress.

Requirements

• High school diploma or equivalent (Associate's or Bachelor's degree in a relevant field is a plus).
• Relevant certification in construction codes preferred.
• Previous experience in construction quality inspection or a related role is a plus.
• Strong knowledge of construction materials, methods, and building codes preferred.
• Attention to detail and excellent observational skills.
• Effective communication and interpersonal skills.
• Proficient in using inspection tools and equipment.
• Ability to work independently and in a team environment.
• Physical fitness and willingness to work in outdoor and construction site environments.
• Familiarity with construction management software (BuildPro & Salesforce) is a plus.
• Familiarity with Microsoft Office applications (Microsoft Forms, etc.)

Physical & Office/Site Presence Requirements:

Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Job may require occasional operation of construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being