Patient Care Consultant

Patient Care Consultant 

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and career growth opportunities will help you thrive in your career. When you join our team as a Patient Care Consultant, you will have the opportunity to give back to communities and positively impact patients’ lives by helping them through their smile transformation journey. 

Job Type: Full-time 
Salary: $19 – $22 / hour + incentive opportunity 

At Aspen Dental, we put You First. We offer: 

• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* 

• Career development and growth opportunities to support you at every stage of your career 

• A fun and supportive culture that encourages collaboration and innovation 

• Free Continuous Learning through TAG U 

How You’ll Make a Difference 
As a Patient Care Consultant, you will report to the Regional Sales Manager and serve as the primary treatment plan advisor for patients. You’ll guide them through their smile transformation by combining empathy with consultative sales skills to help patients commit to treatment with confidence. 

• Consult with patients on recommended treatment plans and product offerings, explaining options in clear, compassionate terms as outlined by the clinician 

• Build trust and patient confidence by overcoming objections with empathy, education, and financial clarity 

• Create and present customized payment plans tailored to each patient’s financial needs 

• Act as the patient’s primary point of contact after their initial visit, answering questions and providing ongoing guidance 

• Support treatment acceptance by applying consultative sales techniques that connect patient needs with appropriate solutions 

• Follow up with patients to encourage treatment decisions and ensure timely communication 

• Track and report on KPIs (e.g., consult-to-acceptance rates, follow-up conversion, payment plan adoption) while leveraging CRM tools to document interactions and monitor follow-ups 

• Partner with the dental team to deliver high-quality, patient-first experiences that align with company policies, regulations, and dental board standards 

• Collaborate with the Regional Sales Manager to refine consult approaches, improve close rates, and stay current on product offerings, promotions, and financing options 

• Identify opportunities for additional services or products that enhance patient outcomes and practice performance 

• Ensure a smooth handoff from consultation to procedure, minimizing patient stress and creating a seamless experien