Assistant Director of Operations

About Southwest Equity Partners

Since 2006, Southwest Equity Partners has been connecting tenants with multi-family and commercial properties throughout San Diego, California. Each and every day, we exceed both our resident’s and client’s expectations by embodying our mission statement and living our core values.

Southwest Equity Partners prides ourselves on building long-term relationships with a people-first attitude. We are committed to delivering an exceptional rental experience for our tenants and giving our investment property owners peace of mind when it comes to the management of their investments.

POSITION PURPOSE

 To assist Operations Department in the day-to-day management of operational aspects of Southwest Equity Partners. The Assistant Director is responsible for assisting with vendor management, staff recruiting, property onboarding, training, Appfolio/software integrations, HR/Payroll and various projects as assigned.

RESPONSIBILITIES

·        Manage relationships with 3rd-party vendors for property and corporate operations.

·        Assist in the development of creative collateral for properties (photos, website, marketing descriptions, etc).

·        Assist with onboarding of new hires, training and new policy rollouts, including the creation of SOP’s and training guides.

·        Assist with new property intake & client onboarding into Appfolio.

·        Become a Key Player in the continuous adoption of Appfolio throughout the company.

·        Participate in the management of employee lifecycle, including oversight of interviews, preparation of onboarding documents, employee check-ins/reviews, and termination/separation documents.

·        Assist and cover HR duties when necessary (in conjunction with the HR team)

·        Oversee the Remote Team members back-office duties (scheduling, payroll and management)

·        Manage the billing platform for corporate purchases (Ramp)

·        Maintain positive relations with all community vendors.

·        Coordinate special projects as requested by supervisor(s).

·        Perform any other related duties as required or assigned.

·        Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files

ACCOUNTABILITY

• Effective communication and customer service skills
• Work involves highly confidential and sensitive information; sound judgement and discretion is imperative
• This position reports to the Director of Operations.
• • May work in tandem with Client Services for financial and asset-related projects
  • May work in tandem with Resident Services for residential and tenant related projects

QUALIFICATIONS REQUIRED

• Strong interpersonal skills and the ability to work under time constraints
• Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion
• High school diploma, Bachelor’s degree preferred
• 5+ years of any type of operations management experience; multifamily experience a plus.
• Excellent oral and written communication skills
• Experience in supervisory role and managing staff
• Experience in writing and maintaining budgets
• Proficient in Appfolio property management software or other similar property management software
• General office, bookkeeping and sales skills
• Computer literate, including Microsoft Office Suite
• Must be detail oriented and able to focus with frequent interruptions
• Maintains confidence and protects operations of business by keep information confidential
• Ability to operate in an open work area with moderate everyday noise
• Ability