Staff DevOps -Shared Performance QE

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

We are looking for a Staff DevOps Engineer with a proven track record of collaborating across various teams to deliver a quality, well-tuned system that performs and scales at peak load.  In this role, you will be working with key members of our Performance Tools Operations teams, System Administrators, and Network Engineers to meet the growing needs of our largest customers.

The ideal candidate for this position is a software engineer with a strong background in DevOps and Configuration Management, web, and network infrastructure architecture and protocol, build and deployment process, change management, and release management.  The candidate must have a passion for building, automating, and deploying scalable solutions.

• You will also enable peers in engineering, customer support, and cloud teams to leverage our solutions and related services.

Qualifications

In order to be successful in this role, we need someone who has:

• 7+ years of experience in DevOps specific activities viz. build & deploy system
• Change management and release management
• Experience with large scale web-based applications and Linux production environments running MySQL and PostgreSQL
• Ability to work with development teams to develop, test, deploy, and report on product performance, quality, security, and stability
• Proven Linux skills: including system administration, script development, file system management, searching/finding files
• Desire to seek continuous improvement in the quality assurance processes to drive better quality and efficiency
• Solid understanding of job control and direct experience with shell scripting and text processing (e.g. awk, sed, perl)

• Can drive architectural discussions and influence technical decisions to streamline and simplify our infrastructure. 

• Will act as a technical lead for the team, removing manual processes in favor of automation 
• Will participate in compliance audits and ensure we are proactively meeting controls 
• Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies. To succeed you will need to investigate and discover on your own.
• Is comfortable with public cloud infrastructure technologies such as Microsoft Azure, Amazon EC2
• Has a working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc.
• Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
• Is an excellent oral and written communicator
• Has integrity, and honesty and can uphold ServiceNow’s values

Strongly Desired (More is Better):

•    Deep knowledge and experience with the CentOS/RedHat operating system in large-scale production environments

•    Background with test and server monitoring tools (e.g. App Dynamics, Jenkins, Splunk, New Relic)

•    Solid background with agile software development methodologies (e.g. scrum)

•    Familiarity with the ServiceNow platf