Job Details

Job Location: Residences at the MED - Houston, TX 77054Position Type: Full Time

LEASING CONSULTANT

 

JOB DESCRIPTION

 

Reports To: COMMUNITY MANAGER AND/OR LEASING MANAGER

The purpose of this job description is to communicate the responsibilities and duties associated with the position of LEASING CONSULTANT. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Every Keener employee is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. Our company emphasizes a TEAM APPROACH which focuses on a spirit of cooperation, common purpose, and culture of superior customer service. Working together as a team encourages superior performance through open communication and decision empowerment. It is imperative that you review these duties, skills, and physical requirements closely and that you understand that, by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.

 

JOB SUMMARY

 

The role of the LEASING CONSULTANT requires a high level of energy, a desire to make a real difference in people’s lives and a commitment to anticipate and exceed the expectations of our residents and customers.

 

WAGE/HOUR STATUS

 

Non-Exempt (Eligible for overtime)

 

DUTIES AND RESPONSIBILITIES

 

Conduct all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.

 

Essential Job Functions

 

• Deliver superior customer service, maintaining a positive attitude while on the job and while representing Keener Management.  Demonstrate a strong sense of pride and accountability for the property and the company.
• Adequately follow lead management software.  Ensure all leads are cleared from the queue daily.
• Inspect pre-leased apartments before potential resident moves in to ensure readiness.
• Ensure leasing office, tour path, vacant apartments, amenities and general curb appeal of property is impeccably clean.  When necessary, spot clean to maintain the high standards of Keener.
• Effectively showcase the property and apartment homes to prospective residents.  Apply product knowledge to prospects’ needs by understanding and communicating pricing, floor plans, amenities, benefits, and other offerings the property provides while touring prospects to close the deal.
• Demonstrate a sense of urgency while guiding the prospective resident through the leasing and move-in process, while adhering to the company procedures and ensuring compliance with Fair Housing requirements.
• Assist in the lease renewal process.  Distribute and follow-up on renewal notices to current residents in an organized and consistent manner.
• Maintain an accurate and updated inventory of apartments available to rent, and a list of current resident information concerning renewals.
• Ensure clear and consistent communication between the leasing office and the maintenance team.
• Randomly review work orders to check completion status.
• Distribute company or community-issued notices to residents.
• Follow company procedures regarding safety and emergencies.

 

 

 

• General clerical assistance, not limited to answering phones, taking messages, filing, etc.
• Assist management in developing and implementing effectiv