Customer Experience Enablement Senior Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Enablement Senior Manager based in United States.

This role is designed for an experienced enablement leader who can transform customer experience goals into scalable strategies, tools, and operating models.
You will help strengthen the effectiveness of customer-facing teams by translating insights, feedback, and business priorities into actionable enablement programs.
The position combines strategic thinking with operational excellence, balancing roadmap ownership with the modernization of enablement systems and processes.
You will partner closely with cross-functional teams to improve customer conversations, retention, growth opportunities, and overall team performance.
This is an opportunity to shape how a growing organization enables its teams through innovative approaches, including AI-powered workflows and automation.
The ideal candidate thrives in ambiguity, builds alignment across stakeholders, and creates simple, scalable solutions that drive measurable impact.