Medical Care Assistant & Patient Access Representative

Planned Parenthood Keystone (PPKey) serves 37 counties in Pennsylvania, home to over half of Pennsylvania residents. We have offices in York, Allentown, Bensalem, Reading, Wilkes Barre, Harrisburg, and Lancaster. We operate 7 medical centers that serve over 30,000 patients annually and offer comprehensive sexuality education that reaches thousands of young adults.
Planned Parenthood Keystone is committed to being an organization that includes people from various backgrounds, skills, perspectives and experiences, and fully uses their talents to serve our communities.  Planned Parenthood Keystone believes that drawing on the talents of all personnel helps to create an optimum, creative and inclusive workplace.
Planned Parenthood Keystone is looking for a full-time (35 hours/week), non-exempt, Medical Care Assistant/Patient Access Representative. This position will work in person as a Medical Care Assistant at our Harrisburg center on Mondays and Wednesdays, and will work remotely as a Patient Access Representative on Tuesdays and Thursdays.   You will participate in a team approach to the delivery of quality reproductive healthcare in accordance with Planned Parenthood’s policies and medical protocols. This role supports three (3) areas of medical center support operations - Front Desk, Patient Intake, and Clinical (Back Office) - while also managing patient communications by answering inquiries, scheduling appointments, verifying insurance, facilitating informed consent audio visits for abortion services, and coordinating care through appropriate routing. This position ensures a high standard of customer service, accuracy, and confidentiality in all patient interactions. 

ESSENTIAL FUNCTIONS:

Front Desk Responsibilities:

• Perform general front desk duties including answering phones, scheduling appointments, and greeting & assisting patients/ visitors
• Follow the Planned Parenthood safety and security procedures for screening visitors
• Accurately register and update the patient record, verify income and program status and update as necessary, including verifying purpose of the patient’s visit, assigning appropriate electronic template, and updating the patient information in the practice management system
• Identify patient insurance, scan insurance documents, verify insurance coverage and if necessary, complete benefits information to include Medicaid/ Medicaid Managed Care patients and Commercial insurance

Patient Intake Responsibilities:

• Inform patients about general reproductive health care, abortion services, all FDA approved birth control methods, sexually transmitted disease testing and treatment, HIV testing, safer sex, and medical center procedures
• Provide factual, unbiased information to patients seeking abortion. Describe the difference between medication and surgical abortion
• Verifies and correctly documents patient income as well as accurately determines eligibility for financial assistance funding or private pay
• Counsel patients on pregnancy outcome electives in a non-directive manner including adoption, abortion, and parenting. Provide community referral resources 

Clinical (Back Office) Responsibilities:

• Provide room assistance for specialty procedures including, but not limited to colposcopy and loop electrosurgery
• Performs appropriate lab procedures including venipuncture, urine dipstick, weight, blood pressure, anemia and RH factor tests

Abortion Care Responsibilities:

• Aides in the completion of surgical abortion procedures by examining the products of conception in accordance with Planned Parenthood protocol
• Maintains an efficient workflow while adhering to all protocols related to working alongside MDs and RNs during abortion procedures in the Procedure Room, Post-Procedure Room or on Infection Control
• Alerts MDs to findings as needed

General Medical Center Responsibilities:

• Work collaboratively with the health center team to meet patient needs as well as individual and center productivity levels and patient cycle times
• Compliance with Throughput (TP) priorities, strategies and Team Centered Patient Care (TCPC) components
• Provide support services related to Telehealth in accordance with federal and state laws and applicable regulations
• Maintain facility for cleanliness, appropriate instruments, and optimum supply levels. Maintain equipment for proper functioning in accordance with the policies and standards of Planned Parenthood and regulatory agencies
• Ensure a culture that embraces diversity, fair and respectful treatment of all persons, and customer-focused delivery throughout the organization
• Ensure completion of all required training, including, but not limited to: CALs & CPR