Director of Revenue Intelligence -Patient Financial Services- Corporate 42nd Street-Full-Time -Days (Hybrid)

Director of Revenue Intelligence -Patient Financial Services- Corporate 42nd Street-Full-Time -Days (Hybrid)

The Director of Revenue Intelligence for the Mount Sinai Health System (MSHS) and the Icahn School of Medicine at Mount Sinai (ISMMS) (which includes the MSHS and the Faculty Practice Plan) is responsible for optimizing financial performance using business intelligence, advanced analytics, and AI-driven solutions. This position, plays a key role in developing and implementing strategies to improve revenue cycle processes, analyze data for trends and improvement opportunities, and ensure accuracy, compliance, and efficiency throughout the revenue cycle. The Director will report to the Senior Director of Revenue Recognition and Reporting of the MSHS.

This is a unique opportunity to build a modern analytic-driven revenue intelligence program from the ground up in partnership with executive stakeholders, technology teams, and revenue cycle leadership. 

This role will lead the design, implementation, and long-term success of an enterprise revenue intelligence function that applies advanced analytics, data science, and AI to grow and protect revenue. This individual will be responsible for building and guiding a centralized capability for revenue intelligence, developing advanced analytics, and driving adoption of AI tools, actionable insights, and identification of high-impact anomalies and opportunities.

• Lead the development and adoption of advanced analytics, and AI solutions to grow and protect revenue across the revenue cycle.

• Identify and prioritize new revenue opportunities using advanced analytics, market trends, and operational insights.

• Employ cutting-edge technologies (e.g., AI) to develop projections and create forward-looking models to predict revenue and cash flow streams.

• Monitor, measure, and report the outcomes of revenue initiatives, ensuring accountability and continuous improvement.

• Communicate insights and results directly to senior leadership, translating complex analyses into actionable strategies and clear ROI.

• Maintain strong understanding of revenue cycle metrics and build processes to enhance analytical capabilities, process improvement identification, and technology enhancements.

• Maintain strong understanding of various system functionalities and lead team in identifying and implementing improvements for performance, workflow, and cost-to-collect reduction.

• Define the vision and roadmap for enterprise revenue cycle analytics and intelligence, with a focus on usability, actionability, and performance improvement.

• Work extensively in Epic, particularly in areas like Hospital Billing (HB), and Professional Billing (PB) to design and optimize reports and analytics utilizing Epic’s data repositories (i.e., Clarity and Caboodle). 

• Understand and document business/clinical needs and recommend appropriate solutions.

• Proficiency in SQL development using best practice industry standards to support revenue modeling and analytics

• Collaborate with finance, operations, DTP, and clinical partners to align analytics priorities with strategic goals.

• Build effective, collaborative relationships with key stakeholders across departments.

• Build and manage a high-performing team of revenue intelligence analysts.

• Resourceful in creating or fine-tuning the processes necessary to complete the work along with the ability to organize people and activities.

• Challenge existing norms or courses of action to facilitate fully informed decision-making. Help institute balanced decision-making by identifying risks and opportunities.

• Establish and maintain strong working relationships with revenue cycle leaders, key stakeholders, and foster a strong working relationship with key strategic partners.

• Oversee data quality monitoring and continuous improvement programs and function as the voice of revenue intelligence and analytics within the revenue cycle.

• Provide leadership and support governance processes to result in effective, efficient, standardized, and compliant practices across the revenue cycle.

• Maintain strong understanding of revenue performance metrics and payer