Jobs and Careers

Senior Product Analyst

United Statesfull_timeVerifiedPosted 21 Nov 2024

About the role

Job Summary
The Senior Product Analyst provides integrated technology support for a broad scope of business units, projects, and applications including investigating and resolving complex system and user issues, creating complex ad-hoc reports and queries, and leading implementation and enhancement projects.

Primary Objectives

Collaborate with business partners and Product Managers to investigate and deliver technology solutions.
Plan, execute, and support implementations and enhancements with effective project management and client communication.
Provide timely, effective, day-to-day business application support, including complex troubleshooting and problem resolution.
Define and deliver thorough analysis, work flows, process maps, user reference material, end-user training, and other documentation.

Duties and Responsibilities

Lead implementation, enhancement, and process change projects in collaboration business partners and Product Managers.
Develop full-scope project plans and communication documents, identify resources, budgets, and project participants and recommend the use of additional staff or consultants necessary for project completion.
Manage changes in project scope and budget, identify potential crises, and devise contingency plans.
Design, create, deploy and maintain complex reporting and automation based on client requirements.
Document business processes, workflows, data maps and business models and develop user and procedural guides.
Prepare, coordinate, and assist with the delivery of customer training and documentation.
Provide integrated system support for day-to-day application and production issues.
Provide post-implementation and enhancement support for assigned business applications.
Resolve user support issues including bug reporting, enhancement requests, and identification of training needs.
Assist with the management and maintenance of assigned business application stack.
Decipher, code and execute SQL scripts and stored procedures.
Extract file creations and FTP automation.
Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Bachelor’s degree in Computer Science, Finance, or Logistics or an equivalent combination of coursework and experience in directly related field required

Work Experience

5+ years’ experience with business applications that may include MAS500, SFDC, Vilden, TMW, Trinium, Newport, NS5, Business Objects, or BI Tools required
3+ years’ experience developing ad-hoc reports using Business Objects, Crystal Reports, FRx and other reporting tools required
2+ years’ experience mapping business processes including Sales Cycle, Cost Cycle, Inventory Management, Fixed Assets, Cash Flow required
Experience with Web Content Management systems (SharePoint 2001/2010) preferred

Required Knowledge, Skills and Abilities

Proficient in Microsoft Office Suite, PowerPivot, CSS, HTML, and SharePoint.
Fundamental understanding of database-driven applications and open tools/languages.
Strong understanding of the requirements involved in the creation of complex process flow diagrams or flowcharts that demonstrate business or system process flow.
Ability to analyze and document client/business owner requirements and evaluate feedback.
Ability to create detailed and thorough test plans for medium-sized initiatives.
Ability to perform fit/gap analysis based on given requirements.
Ability to communicate business process parameters to technical resources.

Competencies

Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Tea