Restaurant Success Manager

About Peppr

At Peppr, we believe that technology should empower restaurants to thrive. Our mission is to provide restaurants with the tools they need to succeed in a fast-paced, ever-changing industry. Peppr POS (Point of Sale) provides SMB restaurants a cutting-edge management and transaction platform with hardware and and software that targets solving their unique challenges and improves the efficiency of their operations. Join us on our journey to transform the restaurant experience, one transaction at a time.

About the Role
We are seeking a results-driven Restaurant Success Manager to design and execute growth strategies for our restaurant clients. This role will work closely with restaurant clients to create tailored marketing campaigns, drive customer acquisition, and build sustainable revenue growth plans across all channels — including phone, website, app, Google, social media, and third-party delivery platforms.

Key Responsibilities
Growth Strategy & Planning

• Assess each restaurant clients' current business performance and growth potential, then develop actionable growth plans (annual, quarterly, monthly)

• Design customized, channel-specific growth strategies covering both online and offline touchpoints

Marketing Campaign Development & Execution

• Create and implement end-to-end marketing campaigns for restaurant clients, including seasonal promotions, loyalty programs, and special events

• Manage cross-channel campaigns (SEO, Google, YouTube, Instagram, influencer marketing, third-party delivery promotions) to increase visibility, order volume, and repeat purchase rates

• Manage marketing budgets, track ROI, and continuously optimize campaigns

Performance Tracking & Data Analysis

• Monitor key performance metrics (impressions, CTR, conversion rate, order volume, AOV)

• Generate data-driven reports and provide actionable insights for improvement

Merchant Enablement & Training

• Provide restaurant clients with training, tools, and best practices to strengthen their self-operation capabilities

• Collaborate with internal design, content, and technical teams to ensure timely and high-quality campaign delivery

Market Research & Competitive Insights

• Stay updated on industry trends, consumer behavior, and competitor marketing activities

• Identify best practices and integrate them into restaurant clients' growth strategies

Minimum Qualifications

• Bachelor’s degree in Marketing, E-commerce, Business, or related field

• 2+ years of experience in merchant operations, brand marketing, or growth roles (F&B, retail, O2O experience preferred)

• Proven track record in executing marketing strategies that drive measurable business growth

• Familiarity with SMB restaurant marketing channels and tactics, including SEO, social media, influencer marketing, and third-party delivery platforms

• Strong analytical skills; proficient in Excel/Google Sheets and at least one analytics or BI tool

• Excellent communication and project management skills, with the ability to work cross-functionally

• Results-oriented, capable of driving initiatives in a fast-paced environment

We’re also looking for

• Experience creating and executing successful growth plans for small-to-medium-sized businesses

• Knowledge of the U.S. restaurant market and consumer behavior

• Hands-on experience with digital marketing tools (Google Ads, Meta Ads, Mailchimp, etc.) or SEO projects

• Experience managing influencer partnerships or content marketing collaborations