Senior Manager, Technical Program Management

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Strategy & Analytics team within Sales & Account Management (SAM) is building the data-driven programs and technology to increase team efficiency and effectiveness and improve the experience of businesses that use Square’s ecosystem of products. We are a team of Analysts, Technical Program Managers, and Strategic Program Managers, who work closely with Sales & AM stakeholders, as well as Automation, Marketing, Product, and Customer Success to acquire, grow, and retain Square’s upmarket sellers. 

In this role, you will lead a team of Technical and Strategic Program Managers that support the Sales and Account Management organization. Your team will identify opportunities, scope technical solutions, assess trade-offs & risks, align cross-functional stakeholders, and drive execution of programs that will impact Square’s upmarket lead generation, conversion, retention, and growth. 

You Will:

• Deeply engage with our Sales & AM teams, embody their day-to-day operational challenges and identify issues that limit scalability across the organization
• Break down ambiguous problems, align on business strategy, define (technical) requirements, curate stakeholders, and drive the execution towards a unified goal
• Own the roadmapping and delivery of high impact, cross-functional programs
• Define and design metrics to track the impact of programs and initiatives against broader goals
• Create thoughtful and seamless change management plans in partnership with Sales & Account Management Leadership
• Build relationships with teams within Sales & Account Management and our closest stakeholders within Customer Success, Automation, Marketing, and Product
• Develop and manage end-to-end technical solutions and ensure on-time delivery that meets defined goals and requirements
• Hire, onboard, develop, and coach a team of high performing program managers

Qualifications

You Have:

• 8+ years of technical program management experience, ideally supporting Sales or another GTM function 
• 3+ years of people management experience within a technical scope
• Expertise documenting cross-functional business and technical requirements (e.g. Product Request Docs, Functional Requirements Docs)
• Expertise working across multiple teams, technical and non-technical, to build and deliver end-to-end tooling and programs 
• Strong project management skills and the ability to manage multiple, complex projects at once
• Ability to leverage data to identify the largest strategic opportunities for the organization and to drive recommendations
• Expertise with scoping team deliverables, prioritizing and sequencing work within team roadmap, and driving accountability across execution
• Experience with Salesforce, Looker and Snowflake (Analytics tools/language equivalent)

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $202,500 - USD $247,500
Zone B: USD $192,400 - USD $235,200
Zone C: USD $182,300 - USD $222,800
Zone D: USD $172,200 - USD $210,400

To find a location’s zone designation, please refer to this