Business Operations Coordinator: Sentara Hospital Medicine

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Overview

The Business Operations Coordinator provides operational scheduling and administrative coordination for Hospital Medicine programs across assigned markets. This role supports Sentara Hospital Medicine by coordinating provider schedules, managing central administrative workflows, and serving as a central intake point for program requests.

The Coordinator ensures consistency, organization, and timely follow-through on key operational processes, allowing clinical and operational leaders to focus on strategic and programmatic priorities.

Key Responsibilities

Clinician Scheduling Coordination

• Develop and maintain physician and APP schedules for assigned Hospital Medicine programs in collaboration with Managers and Chief Hospitalists.

• Maintain schedules a minimum of 3-4 months in advance, ensuring adequate shift coverage, time off requests, and identification of coverage gaps.

• Utilize scheduling program, Qgenda, and established individual program rules to build balanced schedules that align with provider FTE expectations, shift distribution, and program needs.

• Communicate schedule updates to providers and leadership in a timely manner.

• Monitor upcoming schedule gaps and escalate potential coverage issues in a timely manner to Managers and Chiefs.

• Final schedule approvals remain with program leaders, Coordinator will review next quarters schedule with each program prior to publishing.

Schedule Intake & Change Management

• Serve as the central intake point for scheduling requests, changes, and coverage needs through a shared scheduling inbox or intake process.

• Coordinate shift swaps, coverage djustments, and schedule updates in collaboration with providers and program leaders.

• Maintain documentation of schedule changes and ensure short notice changes are communicated to the appropriate stakeholders.

Education

• High school diploma

Experience

• 2 years of relevant experience

• Ability to work independently and manage complex scheduling workflows across multiple providers and hospitals.

• Proficiency with scheduling platform (Qgenda), Excel, Teams, API – preferred.

Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave • Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Reimbursement for certifications and free access to complete CEUs and professional development•Pet Insurance 
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.