Senior DevOps Engineer

Company Description

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. 

Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.

Job Description

Higher Logic operates at scale, serving tens of millions of end users every day. As a member of the Platform Engineering team, you will play a crucial role in the continuous improvement of our SaaS infrastructure as we strive for DevOps excellence. No matter how much you know, you will learn and grow here. 

This is a full-time position with the Platform Engineering Team. You’ll work both collaboratively and independently on concurrent complex projects to execute our infrastructure road map and promote DevOps best practices within the organization. You’ll be relied on to employ a high degree of technical skill and precision in a global, multi cloud environment running 24x7x365, while maintaining a positive and solution-focused attitude and good working relationships with your coworkers. 

DevOps Engineers at Higher Logic are tasked with supporting the company’s product delivery goals. DevOps Engineers work to improve the speed and reliability of our software deployments and are responsible for the design, deployment, and maintenance of the systems which run that software. The day-to-day work consists of equal parts maintenance and innovation, as the team cares for existing systems but also builds new ones and significantly refactors those that already exist. DevOps Engineers are expected to work together to establish and share 24/7 on-call coverage for the platform.

Responsibilities:

• Manage and monitor our cloud infrastructure and systems.
• Design, build and maintain the backend management systems that control our network of customer instances.
• Troubleshoot problems and malfunctions with the hosted service.
• Design and configure continuous integration and deployment pipelines for on-premises and cloud applications.
• Work with Developers and Support to continuously improve uptime of hosted service.
• Build and improve Infrastructure dashboards to promote visibility throughout the organization.
• Share on-call responsibilities with team members.
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned.

Qualifications

• Expert knowledge in PHP scripting language.
• Experience with another scripting language (Python, Bash, etc).
• Deep understanding of web-centric server-side technology like nginx, haproxy, as well as containers and microservices.
• Deep understanding of internet concepts (TCP/IP, HTTP, databases, caching, load balancing).
• Demonstrated server-management skills, including a high level of comfort on the command line.
• Expert knowledge of Linux, particularly Ubuntu.
• Familiarity and experience with Continuous Integration/Continuous Delivery (CI/CD) concepts.
• Experience and knowledge of AWS managed services.
• Experience and knowledge with automation concepts and tools.

Desired Qualifications

• Typically requires a minimum of 12 years of related experience; or 8 years and a degree.
• Experience as a senior team member of an Engineering team.

What you’ll earn:

• Competitive compensation.
• Comprehensive health benefits package.
• 401(k) plan with employer match.
• Healthcare and dependent-care flexible spending account.
• Company short-term and long-term disability insurance.
• Company culture that recognizes its employees.
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
• Significant advancement opportunities for outstanding performers.

EEO Disclosure

Higher Logic is committed to equal opportunity.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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