Technology Specialist I - Salesforce

Position Description

Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more. 

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

The Salesforce Technology Specialist I designs, develops, tests, documents, and deploys highly technical and complex Salesforce solutions. Collaborates with the Salesforce Delivery Teams and Application Architecture team on integrations and solution deployment. Communicates with Agile Team Scrum Masters, Innovation, Technology and Delivery (IT&D) management, and Salesforce project Product Owner regarding status, technical issues, and creative solutions. Continues to enhance subject matter expert (SME) level knowledge as a senior level software engineer, staying well-informed about best practices and new functionality on the Salesforce platform as well as Apttus Configure Price Quote (CPQ) solutions.

Responsibilities and Qualifications

• Provides technical leadership on all assigned projects to ensure delivery of valuable solutions in alignment with Capital’s business needs, technological platform architecture, and overall SDLC. This includes understanding business requirements, reinforcing/advocating adherence to technical architecture standards, recommending technical design, monitoring development and testing efforts, resolving technical issues, making technical decisions, conducting technical and economic feasibility studies and supporting deployment of highly complex Salesforce solutions. Assists with the formulation of the technical implementation approach and advocates the technical design and development of projects utilizing the Salesforce platform for projects that may contain both declarative and programmatic solutions; which would include Apex, Visualforce and Lightning. Works within and across the delivery teams to execute the day-to-day development activities by implementing architecture decisions, participation in designs, design review, code review and implementation for the Salesforce and associated integrated solutions.
• Maintains superior technical knowledge to support rapidly changing technology, always looking out for new technologies and working with the management and development team when evaluating new technologies. Constructs complex SOQL and SOSL queries per business requirement specifications for analytical and statistical data outputs.
• Partners with IT&D and the Center of Excellence for new development projects, systems enhancements and maintenance projects. Works with cross functional teams to estimate software solutions to maximize use of Salesforce.  Partners with infrastructure, architecture, and database services to ensure overall systems scalability, reliability, and performance of Salesforce.
• Develops and maintains productive working relationships with business partners, customers, Offshore resources, and IT&D personnel including Project Managers, Scrum Masters, Software Developers, Business Analysts and Quality Assurance Analysts. 
• Mentors other developers when required to ensure relevant on-boarding is provided. Participates in interviews and hiring decisions for consultants when necessary.  Leads and/or participates in peer-to-peer code reviews.  Partners with Offshore resources working together on Technical Solutions.

Leadership:

• Proven technical leadership skills working within the Salesforce environment.
• Ability to organize and manage a technical team for the purposes of design, prototyping, and testing.
• Out-of-the-box thinker, ready to assert their vision and demonstrate passion for their work product.
• Ability to mentor and coach Software Engineers and Junior level staff.

 

Skills:

• Requires ability to effectively lead team meetings and cross-departmental gatherings.
• Ability to interact with all levels of personnel (management, technical, and business staff), both individually and as part of a team.
• Ability to quickly learn new technologies.
• Able to work independently in a fast-paced dynam