Digital Commerce Shopper Insights Manager

Kenvue is currently recruiting for a:

Digital Commerce Shopper Insights Manager

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

CBI Director, Digital Commerce

Location:

North America, United States, New Jersey, Summit

Work Location:

Hybrid

What you will do

The Digital Commerce Shopper Insights Manager is responsible for delivering category, consumer and shopper insights to the Amazon, Last Mile Delivery (LMD), Social Commerce and Omnichannel Sales teams. This role serves as a key liaison between the digital commerce teams and the Shopper Insights, Strategic Shelf and Channel Insights teams.

As the Digital Commerce Shopper Insights Lead, this individual will help shape and coordinate the digital commerce learning agenda, including custom research and test‑and‑learn initiatives. A strong analytical foundation is essential, enabling the manager to drive standardization and adoption of panel tools and provide marketplace incrementality and shifting analyses to the broader organization.

This role will partner closely with the Digital Shelf and Merchandising teams to monitor eShare of Search performance and support search optimization efforts. Additionally, the manager will collaborate with Consumer Business Intelligence (CBI) and Sales to deliver competitive insights that inform promotional optimization and identify leading marketplace indicators. The position is also responsible for monitoring the impact of pricing policies across the digital marketplace.

Key Responsibilities:

• Drive short- and long‑term digital commerce impact by collaborating closely with Sales, Category, Insights and external vendor partners in a fast‑paced environment
• Develop compelling, insights‑driven presentations that translate business objectives into customer strategies across distribution, merchandising, promotion and online placement
• Shape strategies that identify business needs and priorities, driving joint value solutions for Kenvue and key retail partners
• Balance business value with technical feasibility by prioritizing features, optimizing costs and improving delivery efficiency
• Serve as a strong, organized servant leader—communicating clearly, prioritizing effectively, removing obstacles and championing team achievements
• Lead category analytics support for Selling Partner Services sessions, quality business reviews, and business planning meetings; present insights and strategic recommendations in internal and external forums
• Foster strong collaboration across internal stakeholders and the digital commerce team, aligning brand needs with customer demands to deliver mutually beneficial outcomes
• Coordinate learning plans that advance digital commerce priorities within CBI Shopper Insights; leverage national research to support Digital, Social and Omni retailer objectives
• Act as the subject matter expert for panel tools—setting analysis standards, driving rigor and enabling consistent use across teams
• Serve as the subject matter expert for eShare of Search (eSOS) analytics; partner with Digital Shelf and Content teams to uncover insights that optimize product display pages and drive traffic and conversion improvements
• Support Retail Media teams with analytical insights to optimize search and display investments across ecommerce customers
• Lead analysis of promotional pricing guidelines and communicate performance impacts to the Revenue Growth Management organization
• Leverage internal and customer systems (e.g., Nielsen, Stackline, Amazon Vendor Central) to manage and maximize business plans
• Deliver marketplace incrementality and shifting insights to optimize digit