Senior Director – Claims Transformation Product Manager

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

Markel has an excellent opportunity for a Senior Director of Claims Transformation Product Manager. This is a vital role for leading the Claims Department through its transformation journey to adapt to a rapidly growing business and changing system environment. This role will work across all claims business units, Underwriting, Actuarial, Finance and technology to deliver large scale, complex products that enhance the claims experience for both its internal and external customers and partners.

Product Management & Governance:

• Own the overall Guidewire implementation strategy, roadmap, and execution plan to address the needs of both new and existing insurance products.
• Establish a shared vision across the claims division by building consensus on priorities leading to product execution.
• Recruit and mentor, a high-performance product management team, ensuring members have the resources, skills, and capabilities needed to deliver on the division priorities.
• Drive feature level design sessions and product development with IT partners to include engineers, architects & UX.
• Define, develop, and analyze metrics that inform the successful implementation of Guidewire Claim Center.
• Be an advocate for your product(s); articulate the customer and business value to leaders in the business. Develop compelling presentations and prototypes to communicate your product vision.
• Maintain strong relationships with key business partners to ensure product plans are aligned with the claims division objectives/plans.

Work Experience

• Minimum of 10+ years of program management experience, managing teams within the Claims operations, or technology divisions of a large P&C Insurance company – Preferred.  
• 5+ years of experience of delivering and supporting a large scale Claim Center implementation.
• 5+ years delivery of cloud-based and cloud-native business applications – plus
• 5+ years’ experience working in Agile environment preferred.
• Strong written, verbal communication and presentation skills with the ability to build effective business relationships.

Skill Sets

• Excellent communication, interpersonal, and analytical skills including the ability to present clearly and persuasively to customers, partners, colleagues, and senior executives.
• Ability to manage complex initiatives with limited supervision.
• Driven, focused, and Resilient in a transformative environment.
• Bachelors’ degree or the equivalent experience in relevant field required, Masters’ degree preferred

Who we are: 

  

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. 

  

We’re all about people | We win together | We strive for better 

  

We enjoy the everyday | We think further 

 

What’s in it for you: 

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. 

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. 

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.   

• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.    

 

Are you ready to play your part? 

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you. 

 

Caution: Employment scams 

 

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential perso